Forum Discussion

SchuylerC's avatar
SchuylerC
10 years ago

Acknowledged date for a repeating alert condition still shows the original acknowledged date

We've been seeing an issue where we get a critical alert, we are notified through our escalation chains, and we acknowledge the alert. However, the action we take to resolve the alert is only enoug...
alerts
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Ashwini's avatar
Ashwini
7 years ago

Hi,

We haven't integrated Logic monitor with service now.

But we do face the same issue.
When the alert is repeated for the 2nd time in a week it gets acknowledged with the previous one.

Because of which the alert is missed to be reported for the server teams to be actioned.