Following up with this becuase we keep seeing this "feature" cause issues for us. We are seeing now that this issue breaks some of the functionality of the ServiceNow integration. We have tickets in ServiceNow set to close once the alert clears in LogicMonitor. But in siutations like below where that alert is acknowldged at one severity then changes to another only to change back to the original severity no notifications are sent. See below:
Here we have a drive begin to fill up. The initial alert creates a ticket and is updated twice as it jumps to error than critical severity. No updates were sent to the ticket after critical alert. The ticket still shows as an open critical because the notifications were suppressed due to previous acknowledgemnets. I don't like that we have to choose between ack'ing alerts and having tickets be updated correctly.
Again I would like to see an option to enable notifications whenever a threhsold is crossed even if the alert has been ack'd at that severity with out the alert clearing entirely.
