pulling text from db to add to error message

See also: 

Not wanting to wait, we came up with a less-optimal method where we use a custom integration with every possible token (hard to keep that up to date as things change), which triggers a processor via Template::Toolkit (anything similar like Jinja2, etc. would also work).  The output of this is expected to be MarkDown, and final result is transformed into HTML into our ticket system (RT).   Rickety, but works well enough for now.  Having access to the API, we can pull additional detail into the final result remotely, but it would be far better to have a template tool within LM so all alert targets can benefit, not just one integration.