please clear alert acknowledge when severity changes
I was surprised and embarrassed to fill a disk today.
I had a page when the disk grew to critical at 98%. I grew the disk
and it was just over the warn level at 85% when i did. The alert ack
did not clear though I expected it to when changing alert levels.
I understand an alert ack is cleared when an alert escalates from one
severity to another. That makes sense.
Not having the alert ack clear when I resolved the critical state was
unintuitive and caused data loss for me.
It would not be right to clear the ack as soon as the state drops from
critical to error.
I\'d like to see the state of the ack downgraded if the error level
drops from a higher state to a lower state. Then If I ack a critical
alert, and it goes back from critical to warn, I don\'t get a nasty
surprise when it goes back into error and critical a week later
without alerting.
There\'s no outward way to tell the difference in the Active Alerts page
between a normal ack for the alert on my warn-level disk full alarm that
will clear and page me if it goes to error vs. a super-ack that was
created when the thing was at critical and will not page ever.
--
Ben Tucker - Senior IT Systems Architect
