11 years ago
OpsNotes per group
I really like OpsNotes, however i cannot use them...
We have groups for each one of our customers, so a server failure OpsNote on 'customer x' would have no relation to anything in the 'customer...
Just the feedback we're looking for. In the meantime, I recommend tagging your notes with the customer name (if you choose to use them). You can then enable / disable them based on tag. Certainly something we aspire to provide more automation around in the future. Do you find value in adding OpsNotes for a contextual reference, even if they are often disabled on the graph view?