Forum Discussion

Kevin_Ray's avatar
11 years ago

Grouping Hosts/Collectors/Services for SDT

I\'d like to see an ability to tie together the Collector, Hosts, and any Services for a certain host group to a single group in some way so that when we have Scheduled downtime planned I don\'t have to go First to the Host group, then to the Collectors tab, and lastly to the Services tab to put all 3 in SDT for a single customer. It would be nice to be able to Select one group/entry add SDT to that group/entry then all three areas have that SDT applied.

  • This has strong merit. It seems my customers are always messing with their Internet connections, and we also have to SDT all three items in order to prevent alerts.

  • This is still bugging me. For example, this upcoming weekend, I will be shutting my SAN down for some pretty large physical changes. I run an MSP, and that means lots of environments with lots of collectors. I will either have to deal with dozens of collectors (in excess of 40 collectors) beating me up, or I am going to have to SDT them all. Being able to group them like on the devices tab would be very useful!

  • I am not sure if this is an appropriate place for this comment, but the ultimate end to grouping would be the ability to share a set of properties that can be used as tokens in the alerts.rnFor example, as an MSP, we include a host property (assigned at the group level) called custcontact. We then assign the customers name and phone number to that property. That property is then used as a token when sending alerts. As a result, when an alert comes in, my tech on call has the customer contact information right in the alert. Theres no need to log into our CRM system to get information to call the customer.rnAt this point, there is no way to do this with Services or Collectors. I would almost term this a style sheet where multiple items can be assigned. And as part of the style sheet, you could assign as many custom properties as needed, and also assign hosts, services, and collectors.rnThis would basically mean detaching the properties functionality from groups, making it a standalone function, then giving the ability to tie collectors and services to it.