Forum Discussion

David's avatar
7 years ago

Generate daily emails listing new ops notes.

We would like to have a feature where we could have a summary of the ops notes added over the last 24 hours emailed out. This would allow our teams to receive overviews of important information on transient/intermittent issues as well as have notes from our NOC reviewed by tier 2/3 team member for permanent adjustments. Ideally something that could be configured to send out all notices, certain tags to certain teams, etc.

As the ops notes are somewhat buried and live exclusively in LM, the lack of visibility has made them less than ideal to use. Being able to send out summary emails would ensure both visibility to more eyes as well as allow us to send a ticket into our system. The ticket would provide a time stamped area to have ongoing discussions documented in a central place; accessible to all technical personnel regardless of whether they have the required permissions to access LogicMonitor.

It would also be helpful to have the ops notes visible by default for notes applicable to that device/group's page instead of needing to click "See All" or search box to pull them up.