Forum Discussion

Rodger_Keesee's avatar
Rodger_Keesee
12 years ago

Feature: Add the ability to have a different rule for ACK alerts

ACK alerts follow the same escalation chain as the original alerts, this is awful for an after hours team. We would like ACK alerts to be sent only via email and not follow the same path as the cri...
answered
Steve_Francis's avatar
Steve_Francis
Former Employee
12 years ago

Acknowledgement messages are not dependent on alert clear setting.  We'll treat this the same as Alert Cleared messages.  The defaults will preserve existing behavior.