Forum Discussion

Rodger_Keesee's avatar
Rodger_Keesee
11 years ago

Feature: Add the ability to have a different rule for ACK alerts

ACK alerts follow the same escalation chain as the original alerts, this is awful for an after hours team. We would like ACK alerts to be sent only via email and not follow the same path as the cri...
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Dan_Fischer's avatar
Dan_Fischer
11 years ago

I believe those of us that have inserted our own processes in the alert flow using a webhook would rather this remain the same. Acks and Resolves do not cause anyone to be disturbed because we have complete control over the alert flow. I use a webhook to maintain a standalone dashboard that relies on receiving Acks and Resolves to maintain status of incidents on the display.

I wonder if an ACK depends on the Enable Alert Cleared Notifications under Settings. Does unsetting it stop the ACKs from sending Notifications?