Forum Discussion

Tom_Lasswell's avatar
Tom_Lasswell
8 years ago

External Ticket ID - Add via REST

LM Team,  I am hoping there's an easy way to do this already. I'm looking to update the externalticketid via a REST API call vs an integration. Is this possible with the alerts REST APIs? 
Sarah_Terry's avatar
Sarah_Terry
Icon for Community Manager rankCommunity Manager
8 years ago

Hi Tom -

Thanks, that makes sense.  There isn't currently a method for setting the external ticket id outside of an integration - that's all specific to our integration logic.  We can consider it for future improvement, however.

Thanks,

Sarah