External Ticket ID - Add via REST
LM Team,
I am hoping there's an easy way to do this already. I'm looking to update the externalticketid via a REST API call vs an integration. Is this possible with the alerts REST APIs?
Forum Discussion
I don't use the built in integrations to create tickets in our ticketing system, I use an external script that polls for alerts and actively updates tickets with additional data.
Currently I use the acknowledge to say a ticket has been created but I like the idea of leaving them unacknowledged with just a note, however this poses some level of issue for what's already had a ticket created. I was hoping to use the externalticketid reference for this. However, I can just use the ackcomment field and that would work.
I could also possibly investigate using an integration for the initial ticket update, but i lose a level of automation that way. It would also require an integration to be created for every one of my clients.
