Forum Discussion

Tom_Lasswell's avatar
Tom_Lasswell
8 years ago

External Ticket ID - Add via REST

LM Team,  I am hoping there's an easy way to do this already. I'm looking to update the externalticketid via a REST API call vs an integration. Is this possible with the alerts REST APIs? 
Sarah_Terry's avatar
Sarah_Terry
Icon for Community Manager rankCommunity Manager
8 years ago

Hi Tom,

You can certainly get the external ticket id associated with an alert via REST API, but updating may be trickier.  Can you provide a bit more context re your use case on this one?

Thanks,

Sarah