9 years ago
Escalation Intervals
Looking to have Escalation Interval have a Final stage Interval
I want to have multistage groups that get a short amount of time to solve a problem each. and then a final stage that i can set a different Longer interval.
I want to discourage them from acknowledging something they are not able to work on yet, and still get a notice until it solved.
right now one interval for all stage escalations isn't enough. So either a time for each stage, or a additional time for the final stage.
Thanks.