Forum Discussion

jzaragoza's avatar
5 years ago

Escalation Chain text ACK notification, send to all users in alert stage

Some teams operate primarily through text and as such their escalation chains are set that way.  The utility of an ACK notification to all members of the escalation chain stage gets lost when it is sent by a method, email, not even used in the escalation chain.  This notification should use the same delivery method used in that stage to send the original alert.

( see description in table for ACK). This has been tested and email is the only method that will notify users, request is to have functionality put in place to send all users in alerting escalation chain the ACK notification instead of through email only.