Forum Discussion

mnagel's avatar
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6 years ago

CRITICAL: allow reply commands for custom email integration

It is currently impossible to create a customized email alert for clients without using a custom email integration, and the custom email integration forcibly disables the ability to support reply commands.  I was told (seriously) by support that I should write a script to edit EVERY logicmodule alert message to get the behavior desired.  I have opened other requests on getting a real template solution into LM that is sorely needed, but this one is a simple fix that will at least allow adding customized output per client, such as pointers to internal documentation, contact details, etc.  Folks do not want to give up the reply command feature to get that and there is no reason they should have to.

Please fix this ASAP.