Cisco Syslog will not work

I can open a new case but every time I hit support up they send me back to the same syslog article and tell me follow instructions.  We even used a Block of Hours and it still doesn't work.  So really would not start out and go in circles again.  I have followed all the instructions and even learned how to use your log files to compare.  Unless someone is willing to actually get on the phone and help me beyond pointing me to the same things I really see no way to get it resolved.  Amazingly I install other syslog products and they work perfectly.  This has been a 4 month battle.