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As part of a workaround, I changed our alerts to reference the sysname which does at least show us where we need to log in. Our naming conventions allow us to triage more quickly by telling us whether it's production or dev, so we know if we need to address it on the weekend at 3am rather than waiting for Monday to look into the alert. Getting this part wrong would increase our person hours... so I needed a quick solution. One of my favorite comedians is Steven Wright. In one of his standup shows, he has a moment where he's taking a drink of water. The glass is on a stool in the middle of the stage. When he tries to set the glass back on the stool, he has difficulties doing so because he's trying to set it right on the edge of the stool and it keeps trying to tip off. After a few attempts, he moves the stool. This is how I approach problem solving :)/emoticons/smile@2x.png 2x" title=":)" width="20"> If the piece you need to fix won't cooperate, change the environment to meet that need.
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