Forum Discussion

LanceiT1's avatar
LanceiT1
8 years ago

Autotask and LogicMonitor Integration - Ticket Closure Issue

Hi!  I haven't been able to find any specific documentation of trouble associated with this issue so I thought I'd reach out to the community!  My team has LogicMonitor integrated with Au...
autotask
integration
LogicMonitor
Tom_Lasswell's avatar
Tom_Lasswell
8 years ago

There's a setting in the site settings to modify this to not require the "resolution" to be entered for completed tickets. You could also change the ticket category with a workflow rule to then make the "resolution" field not required on a different ticket category specifically for LogicMonitor Alerts.