Forum Discussion

LanceiT1's avatar
LanceiT1
8 years ago

Autotask and LogicMonitor Integration - Ticket Closure Issue

Hi!  I haven't been able to find any specific documentation of trouble associated with this issue so I thought I'd reach out to the community!  My team has LogicMonitor integrated with Au...
autotask
integration
LogicMonitor
Tom_Lasswell's avatar
Tom_Lasswell
8 years ago

@LanceiT1 in AutoTask if you look at the ticket history, is the ticket trying to be set to completed? Sometimes in AutoTask a resolution needs to be entered for it to be considered complete, might be that the API call isn't being allowed because of a system setting.