Autotask and LogicMonitor Integration - Ticket Closure Issue

Is there a specific kind of alert that is not clearing?

For example, we do have a known issue where alerts that are triggered on an instance, that is then removed (either manually or via active discovery), while the instance is in alert, do not have the clear notification sent to the integration.

That is being worked on now.

Is this a Windows events, as opposed to datasources, or batchjobs?

Any more details appreciated!