Forum Discussion

Kris_Wolton's avatar
Kris_Wolton
12 years ago

Alerts emails

Hi, We have a helpdesk system that will open a call when you send it an email. We already have critical LM alerts being sent to it so that calls are generated, however it would be really handy to ...
Antony_Hawkins's avatar
Antony_Hawkins
Icon for Employee rankEmployee
12 years ago

Hi Kris,rnYes, that makes sense - just wanted to check whether we could already provide a solution.rnAs another (interim) thought, you could:rn

  1. rn
  2. Set a rule to catch all alerts that are not already specifically routed, and route these to a bin email address (e.g. unhandled.lm.alerts@) that would not routinely be checked or interrupt anyones working day;rn
  3. Identify alerts in your LogicMonitor alerts tab or dashboard that youd like to create a ticket from, by their LMD/LMA/LMS/LMT ID;rn
  4. Search the bin email inbox for most recent occurrence of that alert ID;rn
  5. Forward that mail to your ticketing system address.rn
rnThis would of course involve more manual work than a solution to your feature request would demand, however while ever your request is outstanding the above might be quicker / simpler than manually creating a ticket.rnCheersrnAntony