Forum Discussion
Mike_Moniz
Professor
6 years agoYeah, I expected as much. There are a few situations, typically when an alert clears by removal of the source of the alert or if the device/instance is in SDT. You might have to code the AppliesTo equivalent into a script that returns 0 or 1 for example.
Are you using the official LogicMonitor ServiceNow store app for your integration? We don't since it didn't exist at the time of our implementation, but I was wondering if it worked around the revoked clear issues. Thanks!
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