Forum Discussion

stuart_vassey's avatar
stuart_vassey
7 years ago

Ability to apply retroative SDT-like windows to adjust SLA numbers

When a monitor malfunctions (e.g. service test fails because the monitored site HTML was updated) the uptime for that test will not reflect the site's actual uptime. We'd like to be able to apply r...
Mosh's avatar
Mosh
Icon for Professor rankProfessor
7 years ago

In the real world, in every organisation that I've worked in, there has been a requirement to retrospectively adjust SLAs as sometimes root cause analysis can take weeks or months in complex environments.  

Rather than tweak SDT, could we have another type of entry that we could apply in a very similar fashion, and would be taken into account by the SLA algorithm in the same way it takes SDTs into account?