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Notice for Upcoming Deprecation of Websites, Reports, and Settings pages from legacy UI

skydonnell's avatar
skydonnell
Icon for Community Manager rankCommunity Manager
4 months ago

Because LM is consistently working towards providing an exceptional experience for our customers, starting on April 30, 2025, we are streamlining our platform and will be removing access to the Websites, Reports, and Settings pages in our legacy UI.  The new UI will enhance performance and the overall user experience for our valued customers, while also strengthening security as well.

Action Required: 
To minimize disruption to your workflows, by April 30, 2025, you will need to begin to use LM’s new UI for enhanced features and a more intuitive interface.

Note: The Dashboards and Resources pages within the legacy UI will continue to be available. Further communication regarding the future of these pages will be forthcoming.

Please see the Release Notes for additional details, and if you have questions or require assistance during this process, please contact our Support team or your Customer Success Manager.

Updated 26 days ago
Version 2.0
End of Life Updates
skydonnell's avatar
Icon for Community Manager rankCommunity Manager
Joined January 25, 2023
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10 Comments

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  • Kelemvor's avatar
    Kelemvor
    Icon for Expert rankExpert
    2 months ago

    I have not talked to anyone who thinks the new interface is better than the old one.  This includes everyone at my company, everyone in the forums,  and all the Support people I've dealt with.  Was this new UI beta tested with actual users or was it just developed internally?  It's just so not good and we have tons of complaints about it.  Having it forced upon us when it still needs so much work really sucks.

    • Sarah_Terry's avatar
      Sarah_Terry
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi Kelemvor - I would love to set up some time to talk through your specific feedback & what complaints you have. While I agree the new UI transition has been painful, we have worked very hard to resolve bugs & performance issues, and you should not still be seeing these issues. Many complaints about the new UI came from an earlier period in the transition, and have long since been addressed. In addition, the new UI includes many new features you won't find in the older UI (like dashboard filtering, resource explorer, datapoint analysis, logs analysis, netflow sankey, DataSource level alert tuning, and more), so sticking to the older UI means you are not getting the best of LogicMonitor. Lastly, we are only have plans to force the following three pages, currently: Settings, Reports, Websites -- and thats because these pages are simpler, the adoption is high, and issues very few and far between. We know Dashboards & Resources are more complicated pages and we want you to feel comfortable before we remove the toggle -- again would love to chat about what you're seeing & what would make you feel comfortable with the new UI. 

      • Matt_Whitney's avatar
        Matt_Whitney
        Icon for Expert rankExpert
        18 days ago

        I agree that the new UI is a major downgrade to the old UI. It is not just about early performance issues, its more about look and feel and usability. The new UI feels like it was designed by somebody who is not a user of the tool. Every actual user of the tool I have talked to dislikes the new UI and struggles to use it.

        Yes there are some features in the new UI that are not available in the old UI, but that is a choice by LM to only implement enhancements in the new UI.

        There was nothing wrong with the old UI and it worked great for many years. The new UI looks worse from a look and feel perspective, and slows down my workflow considerably by being less intuitive.

        Resources page especially needs a lot of work before the toggle can be removed. There are many issues with that page including the auto-focus making it hard to navigate compared to the old UI. 

  • MattN's avatar
    MattN
    Icon for Neophyte rankNeophyte
    12 days ago

    This new UI is such a disappointment that it's being pushed out in this way.  Every single click feels labored, from needing to move the mouse all across the UI for doing anything, extra clicks because of hiding elements or limiting the amount of items displayed, and an extra half second delay per click that makes you feel like you are trudging through mud.

    Buttons that are commonly used are squirreled away in small, unlabeled corners of the UI that are not intuitive, which is only aggravated by throwing in other buttons that you have to hover over or click to know what they do (which are not commonly needed items). 

    LM has been attempting to switch over to this new UI for the better part of a decade to which it's had little visible improvement to pain points.  It's clear the devs are disconnected from actual management of real environments with the tools, since every tech on our team hates this new UI, not just personal preferences of some.  I feel like LM knows this as well, and is hoping that customers will just suck it up and force them to provide feedback to fix their new UI, and not begin scoping competitors instead (which is a bold assumption considering they are already one of the more expensive options).  Feels like for the amount we are paying per month, if you wanted feedback, you'd shower incentives to existing customers to provide feedback rather than just force a bad update through.

    • Kelemvor's avatar
      Kelemvor
      Icon for Expert rankExpert
      12 days ago

      I sent a 10+ page document outlining all the issues I have with it over to my CSM person.  She responded that at least a few or them are being worked on but so many things just seem to be changing for no good reason.

    • Sarah_Terry's avatar
      Sarah_Terry
      Icon for Community Manager rankCommunity Manager
      12 days ago

      Hi MattN​ - would you be open to a call with our product & UX teams to discuss specifics? We have been actively making improvements over the past year to the new UI, and have made significant improvements in both functionality & performance -- most of this based on user feedback. The three pages we've just removed toggles for (websites, reports, settings) are fairly similar to the older UI pages & have consistently had few to no issues reported. We do acknowledge that there is more work to be done for dashboards & resources pages, which is why we don't have a timeline yet for retiring the old UI versions of those pages. Again would love to chat and get more specific feedback from you that we can incorporate into our current efforts to improve the new UI if you're willing!