August Product Power Hour: Edwin AI In Action
Overview This month’s Product Power Hour was a deep dive demo experience of LogicMonitor’s Edwin AI, featuring a next-level opportunity to go beyond the fundamentals. We showcased new capabilities, real-world usage patterns, and what’s coming next on the Agentic AI roadmap. The session was packed with live demonstrations, product walkthroughs, and interactive discussions that brought Edwin AI’s intelligent observability features into sharper focus. From alert deduplication to automated investigations and AI-powered root cause suggestions, the session left no doubt about Edwin’s power to reduce noise and accelerate resolution. Attendees gained a clearer understanding of what Edwin AI can do today, as well as what’s possible tomorrow. Key Highlights ⭐ Next-Level AI Investigations: We went beyond the basics to show how Edwin uses out-of-the-box correlation models and enriched context to pinpoint likely root causes faster. ⭐ Targeted Alert Routing: Discussions explored how Edwin AI’s rapid evolution could lead to support role-specific alerting during deduplication events—a capability on the product radar. ⭐ Flexible LLM Usage: The demo showcased how Edwin AI leverages both OpenAI and Anthropic via AWS Bedrock, selecting the optimal model for each task to ensure precision and performance. ⭐ Out-of-the-Box & Tunable Models: Attendees learned they don’t have to start from scratch, asEdwin comes with built-in models that can be adjusted to fit your environment. ⭐ Strong Customer Momentum: The session shared how attendees are actively exploring Edwin AI via Proof of Concepts or preparing for a Q4 rollout. Q&A Q: Are out-of-the-box correlation models available, or do we build from scratch? A: Yes, Edwin AI provides pre-built models that can be fine-tuned for your specific needs. Q: How is customer data handled with LLMs? A: LogicMonitor does not train on customer data. All data is securely segregated, and models are selected based on the task—nothing is shared across tenants. Q: Can we filter out alerts based on custom resource properties? A: Yes, Edwin AI supports filtering logic at ingestion to give you control over what alerts it processes. Q: Can deduplicated alerts be routed to different stakeholders? A: This isn’t available yet, but it’s a hot topic and something we’re exploring for future iterations. Customer Quote Call-outs 🌟“We’re planning a PoV and are really curious to see how Edwin handles topology-driven data.” 🌟“Excited about where this is going—we’d love to see automation and self-remediation layered in.” 🌟“The multi-model approach makes so much sense—great to see task-specific LLMs being used.” What’s Next 🏕️ Camp LogicMonitor: An Observability Adventure On August 18th, we kicked off our first Camp LogicMonitor! Join us for this 4-week virtual learning experience designed for LogicMonitor users of all levels. Each week features self-paced lessons, community discussions, and live Campfire Chats with product experts. Earn badges, grow your skills, and score exclusive LogicMonitor swag! 👉 Register now to reserve your spot! 👥 User Groups Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network. RSVP today: Denver - September 10 Stay tuned to our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! 🪵 Logs for Lunch September 10: Logs Overages & Reducing MTTR with Cloud Logs ⚡Product Power Hour September 18: Cloud Monitoring With Containers Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in the LM Community! 📚 Badges and Certifications Earn free, on-demand, digital badges that validate your product knowledge and platform skills. Available badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs 🛡️AI Ops Adoption 🛡️Dashboards Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Want to dive deeper into this session? Watch the recording below ⬇️August 19 - Product Power Hour: Edwin AI In Action
Product Power Hour: Edwin AI In Action Date: Tuesday, August 19 at 10 AM CT 🔗 Register Here Join us for August’s edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product team, and Training & Enablement, this session will focus on Edwin AI, the intelligent assistant in LM Envision designed to help you uncover insights, streamline workflows, and act faster than ever. Featuring Guest Speakers: Sarah Luna, Principal Product Manager Max Bradley, Senior Sales Engineer What You’ll Learn 🤖 Edwin AI in Action: Discover how Edwin AI surfaces insights, streamlines workflows, and enhances daily monitoring tasks. 🛠️ Product Capabilities Deep Dive: Get a firsthand look at the Edwin AI features available today—and what’s coming soon. 📈 User Journey Demo: Watch a live walkthrough of a real-world use case from start to finish using Edwin. 🔮 Preview of What’s Next: Get a sneak peek at Edwin’s upcoming live agent capabilities launching this fall. ❓ Expert Q&A: Bring your questions for our product experts—we’ll leave time to help you maximize Edwin’s potential.July Product Power Hour Recap: Monitoring Your AI Workloads with LM
Overview In this edition of Product Power Hour, the LM team explored how LogicMonitor can be used to effectively monitor AI workloads across modern environments. The session walked through best practices for monitoring key components of AI systems—including GPU metrics, model latency, and infrastructure dependencies—using LogicMonitor’s platform. Attendees gained insights into real-world AI observability challenges and how LogicMonitor enables end-to-end visibility into the health of AI services. Key Highlights ⭐ AI Workload Dashboards: Demonstrated how to build dashboards tailored to AI-specific metrics, including GPU utilization, job runtimes, and inference latency. ⭐ Dynamic Thresholds: Discussed using anomaly detection to set smarter thresholds for variable workloads like training jobs and inference endpoints, helping reduce alert fatigue and improve model reliability by adapting to fluctuating usage patterns. ⭐ Unified Monitoring: Emphasized LM’s ability to consolidate data across cloud, on-prem, and edge environments—critical for hybrid AI infrastructure. ⭐ Alert Routing + Suppression: Demonstrated how to avoid alert fatigue by using alert tuning and dynamic suppression during scheduled AI retraining windows. Q&A Q: Can LogicMonitor monitor GPU metrics out-of-the-box? A: Yes, LM has native collectors and integrations to pull in GPU metrics from platforms like NVIDIA and cloud providers. Q: Is LM useful for model observability? A: While LM focuses on infrastructure-level monitoring, it provides context crucial to understanding model performance issues (e.g., degraded latency tied to resource constraints). Q: How does alert suppression work during model retraining? A: You can set up dynamic suppression rules based on job schedules or metadata to avoid false positives during known high-usage periods. Q: Does LM integrate with tools like PagerDuty or Slack? A: Yes. These integrations are supported and were demoed live during the session. Customer Call-outs 🌟 “I can now see infrastructure issues that were hard to diagnose before.” 🌟 "LM’s GPU monitoring capabilities have been helpful for managing cloud costs and performance.” What’s Next 📚 Badges and Certifications We’ve launched our new LogicMonitor Badges and Certifications program in LM Academy. Earn free, on-demand, digital badges that validate your product knowledge and platform skills. Available badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs Launching July 31: 🛡️AI Ops Adoption 🏕️ Camp LogicMonitor: An Observability Adventure Join us starting August 18th for this 4-week virtual learning experience designed for LogicMonitor users of all levels. Each week features self-paced lessons, community discussions, and live Campfire Chats with product experts. Earn badges, grow your skills, and score exclusive LogicMonitor swag! 👉 Register now to reserve your spot! 🪵 Logs for Lunch August 12 – Network Troubleshooting & Getting Started with Logs ⚡ Product Power Hour August 19 - Edwin AI In Action Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in LM Community! 👥 User Groups Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network. RSVP today: Salt Lake City - September 9 Denver - September 10 Stay tuned in our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️UPDATED: September 18 - Product Power Hour: Cloud Monitoring with Containers
Product Power Hour: Cloud Monitoring with Containers Date: Thursday, September 18 at 12PM CT 🔗 Register Here Join us for September’s edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product team, and Training & Enablement, this session will spotlight Cloud Monitoring with Containers—giving you the tools to monitor dynamic, containerized environments with precision and scale. Featuring Guest Speakers: Nishant Kabra, Sr. Product Manager Richard Brooke, Technical Trainer What You’ll Learn: 📦 Modern Container Visibility: Discover how LogicMonitor helps you monitor containerized workloads across Kubernetes, AWS ECS, and more. ☁️ Cloud-Native Integrations: Learn how native integrations with public cloud services give you unified observability from infrastructure to application. 📈 Dynamic Metrics & Dashboards: See how to leverage out-of-the-box dashboards and alerts tailored for container performance and health. 🔍 Live Demos & Use Cases: Watch how leading teams use LM to troubleshoot faster and keep their container environments running smoothly. 🧠 Expert Q&A: Got questions? Get live answers and hands-on guidance from our container and cloud monitoring experts.Cost Optimization: June Product Power Hour Recap
Overview In our June Product Power Hour, we took a deep dive into how practitioners can unlock meaningful cost optimization across their cloud environments. With live demos, new feature highlights, and a robust Q&A session, the conversation focused on practical strategies to reduce spend while increasing visibility and control. The session was designed for teams looking to optimize usage and gain clearer insights into their cost drivers. Key Highlights ⭐ Feature deep dive into the new Historical Rightsizing view for understanding previous efficiency opportunities. ⭐ Automated recommendations for turning off idle resources—empowering teams to act quickly and reduce waste. ⭐ Introduced custom labeling for more granular spend tracking by team, service, or environment. ⭐ Shared real-world examples of teams seeing 25–40% monthly savings using the Cost Optimization dashboard. ⭐ Discussed new API endpoints for integrating optimization insights into internal workflows and tooling. Q&A Q: How are idle resources identified? A: The product uses a combination of usage metrics and machine learning to surface underutilized resources based on historical patterns. Q: Can teams set thresholds for automated actions? A: Yes, thresholds can be defined based on CPU, memory, or custom metrics to trigger auto-stop or alerting. Q: What types of resources are supported? A: Optimization is currently focused on compute instances (VMs, containers) and will soon expand to include storage and networking. Q: Is historical rightsizing retroactive? A: Yes, teams can look back up to 90 days to evaluate missed opportunities and adjust policies accordingly. Customer Call-outs ⭐ “We implemented three recommendations within hours and already saw our bill drop.” ⭐ “This makes it easy for engineers to actually care about cost.” What’s Next 📚New Badges and Certifications go LIVE! We’re excited to launch LogicMonitor’s new Badges and Certifications program in LM Academy. Starting June 30, you can earn free, on-demand, digital badges that validate your product knowledge and platform skills. First set of badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs 🪵Logs for Lunch July 9 – Apps and Kubernetes ⚡Product Power Hour July 22 - Monitoring Your AI Workloads with LM Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in LM Community! 👥 User Groups Stay tuned to our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! If you would like to speak at one of the upcoming virtual user groups, email sky.mendes@logicmonitor.com or suzanne.shaw@logicmonitor.com to connect! Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️Exploring the Resource Explorer: May Product Power Hour Recap
Overview In May’s Product Power Hour, the team dove into the power and flexibility of the new Resource Explorer—a dynamic interface designed to help teams gain visibility and control over their cloud resources. Attendees got a walkthrough of its capabilities, including filtering, search, and seamless integration with existing views. The session showcased how Resource Explorer is simplifying resource management, enabling faster decisions, and improving team collaboration across projects. Key Highlights ⭐ Full walkthrough of Resource Explorer and how it surfaces assets across environments with contextual filtering. ⭐ Demonstrated advanced filtering by service, environment, and tags, with a live build-out of customized views. ⭐ Previewed saved views and access controls, allowing teams to share curated resource data easily. ⭐ Emphasized the improved performance and responsiveness of the new UI compared to legacy tools. ⭐ Highlighted how Resource Explorer integrates with deployment workflows, helping teams act on insights quickly. Q&A Q: Can you export filtered views from Resource Explorer? A: Not yet, but it’s on the roadmap and the team is actively gathering feedback for future enhancements. Q: How does access control work in shared views? A: Permissions respect existing RBAC settings—users will only see what they already have access to. Q: Can we search by partial tag keys or values? A: Yes, the search supports fuzzy matching for keys and values, making tag-based queries more flexible. Q: Is there a way to link a resource directly into a deployment action? A: Yes, there’s deep linking support so you can take immediate action from the resource detail pane. Customer Call-outs ⭐ “This is so much faster than what we’ve been using.” ⭐ “Being able to save and share views is going to make onboarding new team members way easier.” ⭐ “Love how the filters update live—it’s like real-time debugging for our infra.” ⭐ ”I would never be able to find out [about these new features] without Resource Explorer!” What’s Next 🪵 Logs for Lunch June 11 – Troubleshooting with AWS Logs: Q Business & SageMaker Logs ⚡Product Power Hour June 17 - Cost Optimization Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in LM Community! 🍽️ User Group Dinners Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network - RSVP here: Seattle - June 17 Portland - June 18 London @ Elevate - June 24 💻 Virtual User Groups Check out our LM Community User Group Hub for the upcoming virtual sessions. AMER – June 6 EMEA – June 10 APAC – June 12 Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! If you would like to speak at one of the upcoming virtual user groups, email sky.mendes@logicmonitor.com or suzanne.shaw@logicmonitor.com to connect! 🌍 Elevate Community Conferences Our flagship in-person event series is back! Connect with peers, attend expert-led sessions, and get hands-on product experience. Elevate 2025 will showcase the latest innovations in AI-powered observability, empowering enterprises to optimize their modern data centers. London – June 25 Pre-Elevate LM Training | LIVE Already attending Elevate? Join us in Dallas and London a day early to earn your first Logs Badge through immersive, instructor-led training and hands-on labs. Perfect for new users or anyone looking to sharpen their logging skills. Register today! London – June 24 Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️July 22 - Product Power Hour: Monitoring your AI Workloads with LM
Product Power Hour: Monitoring Your AI Workloads with LM Date: Tuesday, July 22 at 10 AM CT 🔗 Register Here Join us for July’s edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product team, and Training & Enablement, this session will focus on AI Monitoring—how LogicMonitor empowers you to monitor, optimize, and gain insights from your AI workloads with confidence. Featuring Guest Speakers: David Femino, Principal Product Manager Richard Brooke, Technical Trainer What You’ll Learn 🧠 Purpose-Built AI Monitoring: Understand how LogicMonitor helps you keep mission-critical AI systems observable, performant, and cost-efficient. 📊 Key Metrics & Dashboards: Explore pre-built dashboards and curated insights tailored for LLMs, inference jobs, GPUs, and more. 🚀 End-to-End Visibility: Learn how to integrate AI monitoring seamlessly into your broader infrastructure monitoring strategy. 🎯 Real-World Use Cases: See how customers are using LogicMonitor to manage and scale their AI initiatives. 🤝 Expert Q&A: Bring your toughest questions—our experts are here to help you make the most of LM’s AI monitoring capabilities.Logs Leveled Up: April Product Power Hour Recap
Overview This month’s Product Power Hour was all about unlocking deeper visibility into your pipelines with enhanced log observability. We walked through the new structured logging UI, answered live questions, and gathered real-time feedback from our amazing community of practitioners. Whether you're debugging policy failures or preparing for audits, these enhancements are designed to save time and reduce friction—without sacrificing context. Key Highlights ⭐Structured Logs in the UI: Filter, search, and drill into logs directly from the interface to pinpoint policy outcomes and troubleshoot faster. ⭐Root Cause Clarity: See exactly why a policy passed or failed—including rule-level reasoning—without diving into raw code or configs. ⭐Audit-Friendly Workflows: Export logs to support compliance efforts with traceable and structured outputs. ⭐API Support: All log data is available via API, so you can integrate it with your SIEM or other observability tools. ⭐Live Feedback: Attendees shared feature ideas and logging improvements that are now being routed to our product team. Q&A Q: Can I access logs outside of the UI? A: Yes—logs are accessible via API for full integration into your observability stack. Q: What is best practice to onboard a device for logs—LogSources? Or do we have to enable LM Logs on each individual device? A: The best practice depends on the type of logs and source. If logs are exposed to services like the Windows Event Log, they can be ingested without per-device configuration. Otherwise, you’ll need an agent-based solution (e.g., FluentD, Fluent Bit, or LM’s upcoming OTEL collector). Device-by-device setup is not always necessary—LogSources can help standardize collection where supported. Q: Can we use WMI/WinRM for agentless log ingestion on Windows Servers—not for OS logs, but for app/service logs? A: Only if the application logs are exposed through the Windows Event Log service. If the logs live in a file on disk or aren’t exposed through standard logging services, an agent will be required to ingest them. Customer Call-outs ⭐“One thing that would help our uptake of logs is a more ‘end-to-end’ setup guide.” ⭐“The magic word: Correlation!” What’s Next 🪵Logs for Lunch May 14 –A Window into your Windows Logs ⚡Product Power Hour May 22 - Exploring Resource Explorer June 17 - Cost Optimization Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in LM Community! 🍽️User Group Dinners Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network - RSVP here: Chicago – May 6 Nashville – May 13 Seattle - June 17 Portland - June 18 London @ Elevate - June 24 💻 Virtual User Groups Visit our LM Community User Group Hub for more details on upcoming virtual sessions. AMER East – June 3 AMER West – June 5 EMEA – June 10 APAC – June 12 🌍 Elevate Community Conferences Our flagship in-person event series is back! Connect with peers, attend expert-led sessions, and get hands-on product experience. Elevate 2025 will showcase the latest innovations in AI-powered observability, empowering enterprises to optimize their modern data centers. Sydney – May 29 London – June 25 Pre-Elevate LM Training | LIVE Already attending Elevate? Join us in Dallas and London a day early to earn your first Logs Badge through immersive, instructor-led training and hands-on labs. Perfect for new users or anyone looking to sharpen their logging skills. Register today! London – June 24 Additional Resources If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️Apr 24 - Product Power Hour: Logs Leveled Up!
Product Power Hour: Logs Leveled Up Date: Thursday, April 24 at 10 AM CT Join us for this month’s Product Power Hour, a monthly series brought to you by the LM Community, Product team, and Training & Enablement! This session dives into the latest innovations in LogicMonitor Logs, with a spotlight on AI-powered capabilities that enhance log analysis and accelerate root cause detection. Featuring Guest Speakers: Patrick Sites, Product Management Richard Brooke, Product Trainer Suzanne Shaw, Sr. Manager, Community & Advocacy Sky Donnell, Community Product Specialist What You’ll Learn: AI-Powered Log Intelligence: Discover how our new AI-driven features surface insights faster, reduce noise, and help your team make smarter decisions in real time. Improved Capabilities: Get a tour of the latest updates in LogicMonitor Logs, from intuitive log correlation to enhanced search and filtering. Integration Tips: Learn how logs fit seamlessly into the LM platform and how to set up your environment for success. Best Practices: We’ll debunk common myths and showcase some of the most underutilized (but powerful) features in action. Live Q&A: Bring your questions—our product experts are here to answer them live and help you unlock the full value of Logs. 🔗 Register Here - Recap and recording will be shared to all who register Note: Times may rotate monthly for global accessibility. All sessions are recorded and shared with registered participants.Making the Most of LM Collectors: March Product Power Hour Recap
Overview March’s Product Power Hour zoomed in on one of the most critical components of the LM platform: the Collector. This session was all about helping you harness the full potential of LM Collectors—from deployment tips to tuning best practices. Our product experts walked through how to scale monitoring, improve data collection, and boost reliability across complex environments. With hands-on guidance, live demos, and direct answers to your questions, this session was a must-watch for any practitioner looking to level up their collector game. Key Highlights ⭐ Collector Best Practices: Practical guidance on sizing, scaling, and redundancy planning to optimize performance and ensure data continuity. ⭐ Auto-Balancing & Failover: How to configure Collectors for high availability using Auto-Balancing and Collector Groups. ⭐ Troubleshooting Tools: Demo of new collector diagnostics and log features to help quickly isolate and resolve issues. ⭐ Collector Configuration Management: Centralized tools for easier updates and streamlined deployments at scale. Q&A Q: How many devices can a Collector handle? A: Depends on specs and polling intervals—monitor CPU, memory, and poll duration for optimization. Q: Best practice for Collector failover? A: Use Collector Groups and enable Auto-Balancing for seamless failover. Q: Are there plans to enhance Collector management? A: Yes! Improvements are coming to simplify deployment and updates at scale. Q: Can we get alerts on Collector health? A: You bet. Alert on collector status, queue depth, and failures to stay ahead of issues. Customer Call-outs ⭐ “This makes managing distributed environments so much easier.” ⭐ “Collector Group auto-balancing was a game changer for us.” ⭐ “Loving the detailed diagnostics—helps our ops team move fast.” What’s Next 🚀 1H Launch Webinar April 3 - Level Up Your IT Universe Get a front-row seat to LogicMonitor’s biggest innovations of the first half of the year. This session spotlights AI-powered observability, enhanced workflows, and powerful platform upgrades. ⚡Product Power Hour April 24 – 1H Launch + Logs Leveled Up! Dive into the latest updates across Logs, AI, and LM’s observability suite in addition to fast-paced demos and real-world use cases in this log-focused edition of Product Power Hour. 🌍 Elevate Community Conferences Our flagship in-person event series is back! Connect with peers, attend expert-led sessions, and get hands-on product experience. Elevate 2025 will showcase the latest innovations in AI-powered observability, empowering enterprises to optimize their modern data centers. Dallas – April 30 Sydney – May 29 London – June 25 Pre-Elevate LM Training | LIVE Already attending Elevate? Join us in Dallas and London a day early to earn your first Logs Badge through immersive, instructor-led training and hands-on labs. Perfect for new users or anyone looking to sharpen their logging skills. Register today! Dallas – April 29 London – June 24 🍽️ User Group Dinners Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network - RSVP here: London – April 1 Dallas – April 29 Chicago – May 6 Nashville – May 13 💻 Virtual User Groups AMER East – June 3 AMER West – June 5 EMEA – June 10 APAC – June 12 Additional Resources If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️
