Edwin Before the Action: Getting the Stakeholder Buy-In
From Technology to Transformation AI in operations is no longer an experiment. It is a strategic advantage that helps organizations protect revenue, scale efficiently, and empower their teams. The most successful companies are those that connect technical innovation to the business outcomes their leaders care about. Edwin AI makes that connection clear. It turns observability data into actionable intelligence, automating what slows teams down and amplifying what moves the business forward. The key to unlocking that value is alignment, showing decision makers that Edwin AI directly supports their goals for reliability, efficiency, and growth. Framing the Conversation When you talk to leadership, your role is to bridge technical progress with business priorities. Executives care about three things: impact, risk, and return. Framing Edwin AI in those terms helps the conversation move from "what it does" to "what it delivers". Reliability = Protecting Revenue Edwin AI reduces alert noise and shortens outage response time, ensuring the systems that drive revenue stay online and performant. Every minute saved protects both uptime and customer experience. Productivity = Expanding Capacity Without Headcount Edwin AI automates repetitive triage and root cause analysis (RCA) tasks, freeing engineers to focus on innovation and service improvements. This is measurable productivity growth achieved without additional hiring. Governance = Responsible Automation Executives want AI that can be trusted. Edwin AI’s actions are explainable, auditable, and permissioned, ensuring automation happens only within approved boundaries. Time to Value = Proven ROI Value should be visible early and often. Start small with a focused use case that proves measurable outcomes, such as AI-driven incident triage or automated anomaly detection. Early wins build confidence and set the stage for expansion. How to Speak the Executive Language Your goal is not to explain how Edwin AI works but to show what it makes possible. Focus on value and clarity. Try this framing: “Edwin AI gives us a faster and safer way to protect uptime and reliability. It learns from the data we already collect, helping us identify root causes in minutes instead of hours. The result is fewer incidents, faster recovery, and more time for engineers to focus on high-impact work.” Keep the message outcome-focused by: Replacing technical jargon with language about performance and business continuity. Highlighting how Edwin AI improves reliability and customer experience. Positioning automation as confidence at scale, not replacement. The Metrics That Matter Executives buy results, not roadmaps. Bring proof that connects directly to business value: Over 80% reduction in alert noise, allowing teams to focus on meaningful signals. Accelerated RCA that cuts hours off resolution time. Lower MTTR (Mean Time To Resolve) improves uptime and SLA performance. Headcount-neutral efficiency gains that expand delivery capacity without increasing cost. When you quantify impact in this way, AI becomes a business enabler rather than a technical experiment. The Path to Proof Position the Edwin AI rollout as a structured journey that demonstrates measurable impact while aligning with business objectives. Phase 1: Baseline and Measurement Measure current alert volumes, RCA time, and escalation frequency. Identify three to five services for pilot coverage. Phase 2: Assist and Validate Run Edwin AI in assist mode. Validate its RCA accuracy, noise reduction, and time savings. This stage builds credibility and trust before automation begins. Phase 3: Recommend and Automate Activate low-risk automations for repeatable workflows. Track results against baseline metrics and present the business impact: improved efficiency, faster recovery, and reduced operational cost. Turning Outcomes Into ROI Executives do not buy features; they invest in outcomes that improve the bottom line. Present Edwin AI’s value through the metrics that matter most to them. Cost avoidance: Fewer war rooms, faster RCA, and reduced incident overhead. Productivity gains: Hours reclaimed and reinvested into roadmap delivery. Customer impact: Improved uptime and SLA compliance, leading to stronger retention. “With Edwin AI, we are not just fixing problems faster. We are preventing them, protecting revenue, and creating capacity that lets us grow without increasing cost.” From Buy-In to Belief True adoption happens when leadership sees Edwin AI as a strategic asset, not a tool. The results speak for themselves: reduced noise, faster RCA, improved uptime, and measurable operational ROI. Your job is not to sell AI. It is to show that Edwin AI is already driving the kind of business outcomes your executives care about most: efficiency, resilience, and performance that scales.November Product Power Hour Recap: Exploring Agents with Edwin AI
Overview This month’s Product Power Hour explored the evolution of Edwin AI’s Agent Framework, showing how LogicMonitor is building toward a more autonomous, intelligent observability platform. The session highlighted how agents connect across systems, correlate data, and simplify root cause analysis, all while keeping compliance and control top of mind. Attendees saw a live demo of new agent types, learned how AI-powered insights are driving faster triage, and previewed what’s next for 2026. Key Highlights ⭐ Edwin AI’s Agent Architecture took center stage, showcasing how internal and external agents work together to enrich context, automate responses, and reduce manual triage. ⭐ LMDX extensibility is unlocking new customization opportunities, allowing customers to build and deploy their own internal agents without added licensing. ⭐ Security and compliance remain a top priority, with the team sharing a new FAQ resource that details Edwin AI’s privacy, governance, and data protection standards. ⭐ MSP tenant segmentation has arrived, enabling per-client control and safe, isolated deployment options for managed service providers. ⭐ UI integration is on the horizon, with the roadmap confirming plans to embed Edwin AI directly within the LogicMonitor platform for a unified user experience. Q&A Highlights Q: Which LLM model is under the hood, and what is the available context size? A: Edwin AI’s architecture is LLM-agnostic—it can integrate with different large language models based on use case and fit. Q: When searching for an issue related to a device, can it search logs to help find the root cause? A: Yes, Edwin AI can correlate data across alerts, incidents, and logs to identify likely root causes. Q: How does Edwin AI ensure data privacy and compliance with company policies? A: A comprehensive security FAQ covers data privacy and governance best practices and is available through the product team. Q: As an MSP, how would per-client segregation work? A: Edwin AI supports per-tenant isolation, ensuring each client’s data and automation remain securely separated. Q: Can Edwin AI be deployed for one customer and not all customers under a company tenant? A: Yes, deployment can be selective, allowing MSPs to introduce Edwin AI gradually per client. Q: Can Edwin AI create dashboards or reports for SaaS outages (e.g., Cloudflare, Office365)? A: That functionality is part of upcoming workflow enhancements focused on automated incident and outage reporting. Customer Call-outs ⭐ "[This session was] a great look into how far Edwin AI has come." ⭐ "An exciting step forward for observability." ⭐ MSP participants highlighted that the ability to isolate tenants and deploy selectively was “a game changer.” ⭐ "[The demo] made AI practical and actionable!" What’s Next 👥 User Groups Connect with other LM users in your region, share wins, swap stories, and grow your network. 💻 Virtual User Groups: 🌎 AMER East - Dec 2 at 11am EST 🌐 Register here 🌎 AMER West - Dec 2 at 11am PST 🌐 Register here 🌍 EMEA - Dec 3 at 1pm GMT 🌐 Register here 🌏 APAC - Dec 4 at 10am AEDT 🌐 Register here Note: As we finalize our speakers, these dates and times may change. Be sure to register for your respective region above so we can keep you informed! 🪵Logs for Lunch Proactive Log Monitoring Learn how LogicMonitor’s log analytics help identify anomalies, correlate events, and reduce downtime before incidents occur. 📅 Wednesday, December 10, 2025 🕙 10 AM PT / 12 PM CT / 1 PM ET / 6 PM GMT 👉 Register Now ⚡Next Product Power Hour Accelerated Troubleshooting with Automated Diagnostics Discover how Automated Diagnostics speeds up alert triage using real-time data and AI insights. 📅 Tuesday, December 10, 11 AM CT 👥 Featuring product and training leaders from the Edwin AI team 👉 Register Now 🎁LogicMonitor 2025: Wrapped Celebrate this year’s biggest innovations, milestones, and community moments in our end-of-year showcase. 📅 December 17, 12 PM CT 👉 Register Now Review & Resources If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Check out the Edwin Before the Action: Are You Edwin AI Ready? blog Want to dive deeper into this session? Watch the recording below ⬇️Edwin AI Before The Action
Imagine your monitoring platform working with you. Root causes surface in minutes, alert noise fades into the background, and repetitive tasks handle themselves safely and automatically. That’s the value Edwin AI brings to observability. But before Edwin AI can deliver that level of impact, your environment must be ready. Technical readiness determines how quickly you’ll see results, while operational and cultural readiness ensure those results stick. This guide helps practitioners and leaders understand their current position and the steps needed to prepare their environment and their teams for real value from Edwin AI. Why Readiness Matters When implemented in a prepared environment, Edwin AI delivers measurable results: Faster Root Cause Analysis (RCA): Root causes identified in minutes, not hours Reduced noise: Up to 70% fewer alerts through event correlation Safe automation: Verified playbooks that act within your control Immediate ROI: Faster time to value and lower operational toil Edwin AI works best when it has a clean, consistent, and connected foundation. Readiness ensures your observability stack can support AI-driven decision-making from day one. The Three Dimensions of Readiness You can think of Edwin AI readiness in three key dimensions. Together, they define whether your observability environment is ready to start seeing value from AI. Operational Readiness & Maturity Goal: Build a healthy, well-structured observability foundation for AI to learn from. Check your environment: ✅ Core monitoring covers infrastructure, applications, and network layers ✅ Metrics, logs, and topology data are connected and visible in LogicMonitor ✅ Alerts use dynamic thresholds and deduplication to minimize noise ✅ Event Intelligence (EI) is active and correlating incidents effectively ✅ Integrations with ITSM or collaboration tools (ServiceNow, Jira, Slack, Teams) are in place If you’re not there yet: Enable Event Intelligence and verify that episodes align with real incidents. Tune correlation accuracy and reduce alert noise before introducing automation. Data and Systems Readiness Goal: Ensure your data is secure, complete, and consistent so Edwin AI can analyze and act confidently. Check your environment: ✅ Data sources (metrics, logs, topology) feed into LogicMonitor without duplication or gaps ✅ Metadata fields like service, application, environment, and owner are standardized ✅ LM Logs are configured with proper tagging to support correlation ✅ Data residency and compliance settings are clearly defined and reviewed ✅ AI permissions and governance policies are documented and understood across teams If you’re not there yet: Focus on cleaning up metadata and validating integrations. Even minor improvements in property alignment can dramatically increase RCA accuracy and correlation reliability. Cultural and Process Readiness Goal: Build team confidence in assistive AI and a clear path to responsible automation. Check your environment: ✅ Incident lifecycle workflows are clearly defined and consistent ✅ Runbooks exist for common issues and follow predictable, step-based formats ✅ Teams know where Edwin AI’s insights will appear (LogicMonitor, ITSM, or chat) ✅ Engineers understand that Edwin AI assists first and automates later ✅ A feedback loop exists for testing and improving AI recommendations If you’re not there yet: Host short internal enablement sessions to show Edwin AI’s assist mode in action. Have engineers validate RCA suggestions and provide real-time feedback. Building trust early lays the foundation for safe and confident automation later. How to Build Readiness Getting ready for Edwin AI doesn’t mean overhauling your entire observability stack. It’s about taking focused, incremental steps that yield immediate improvement. Start with these six actions: Assess your baseline: Measure alert noise, RCA accuracy, and EI correlation rates to understand your current state. Clean up telemetry: Eliminate duplicate alerts, align metadata, and ensure logs and metrics share consistent naming conventions. Activate Event Intelligence: Enable correlation for key services and validate episodes against known incidents to ensure accurate detection and response. Aim for at least 70% correlation accuracy. Train your team: Teach practitioners how to use Edwin AI’s assist mode to analyze RCA and generate insights. Pilot and measure: Start small with a stable service: track alert reduction, RCA speed, and MTTR improvements. Automate safely: Begin with low-risk actions like restarts or notifications. Validate results before scaling to production. Common Readiness Gaps and How to Close Them If you encounter these challenges along the way, here’s how to get back on track: Inconsistent metadata: Run short alignment audits to standardize fields across teams. High alert noise: Enable dynamic thresholds and fine-tune escalation policies. Low correlation accuracy: Adjust cluster density and timeout settings until EI results match real incidents. Unstructured runbooks: Rewrite troubleshooting steps as clear, repeatable actions that can later be automated. Low trust in AI: Keep Edwin AI in assist mode and share RCA examples that match your team’s conclusions to build confidence. Moving from Readiness to Results Readiness isn’t the end goal — it’s the starting point for measurable improvement. Once your environment is stable and connected, Edwin AI begins amplifying what your teams already do best. Each validated RCA helps Edwin AI learn how your systems behave. Each automation that runs successfully builds confidence in safe, explainable AI. Over time, your engineers spend less time triaging and more time improving performance, reliability, and service delivery. To maximize ROI: Start with visible, easy-to-measure services to prove value quickly Quantify improvements in noise reduction and MTTR reduction Keep a feedback loop open to refine models and automation logic Expand automation slowly, backed by results and trust What Success Looks Like When readiness turns into action, success is easy to recognize: Alert noise reduced by 70% or more RCA surfaced in under five minutes Accurate, explainable insights that mirror real incidents Runbooks mapped seamlessly to automation Teams that trust and validate Edwin AI’s recommendations When you reach this point, your organization isn’t just AI-ready, it’s set up to deliver faster, more reliable outcomes at scale.2025 2H Announcement: Next LogicMonitor Innovations Unveiled
This update is packed with enhancements designed to help you troubleshoot faster, scale smarter, and integrate deeper. If you build, fix, or integrate with LogicMonitor every day, you’ll want to dive into these new capabilities. Expanding Best-in-Class Hybrid Observability LogicMonitor already leads the way in hybrid coverage, and we’re taking it further with Oracle Cloud Infrastructure (OCI) monitoring. Now you can view OCI alongside AWS, Azure, and GCP—all within LM Envision. That means: No more custom scripts. No more blind spots. Seamless, side-by-side visibility across your multi-cloud stack. For engineers, this means easier cloud comparisons and correlation. For your business, it reduces tool sprawl and ensures fewer gaps in observability. Accelerating Troubleshooting Troubleshooting gets a boost with new automation and visualization: Automated Diagnostics Diagnostics like traceroutes, interface stats, and top CPU processes now run automatically the moment an alert fires. Topology Edge Status Color-coded topology maps provide instant visibility into network health. These enhancements cut down mean time to resolution (MTTR), reduce escalations, and strengthen SLA performance. Optimizing Insights & Resolution with Edwin AI This release elevates Edwin AI into a true proactive AI Agent by: Executing remediation workflows through orchestration tools. Leveraging your Knowledge Base for customer-specific context. Integrating directly with IT Service Management tools like ServiceNow, Jira, PagerDuty, and BigPanda. Smarter Event Intelligence Powered by anomaly models and topology-based correlation—makes Edwin AI even more effective. The result? Lower MTTR, reduced burnout, and AI that actually helps when things break. Unlocking Dynamic & Interactive Visualizations If dashboards are your daily workspace, this one’s for you: LMQL-powered widget actions Now, you can drill down, filter, and pivot in real time without rebuilding dashboards. Improved reports Cleaner UX, better summaries, and dynamic formatting. This makes ad-hoc investigations faster and surfaces trends without needing external business intelligence tools. Delivering App Visibility for ITOps We’re introducing three key features that bring application-level visibility to ITOps teams: Dynamic Service Insights Define services with rules and filters, getting instant health status without manual setup. LM Uptime Website checks now appear as first-class resources, complete with dashboards and alerts. Log Metricization Convert log events into metrics you can trend, alert on, and report against. Together, these updates move teams from “Is it broken?” to “What’s the customer impact?” in seconds. 🔔 Coming soon: We’re also rolling out a new badge on Service Insights to make service health and dependencies even more visible at a glance. Stay tuned for details in the Community! Resources & Next Steps To dig deeper into the release, we’ve got you covered: 📢 Read the full announcement blog for all the details. 🌐 Explore our new product pages for in-depth looks at these features Dynamic Service Insights Edwin AI LM Uptime Oracle Cloud Infrastructure Monitoring 🎥 Register for the 2H 2025 Release Webinar to see live demos, ask questions, and get a guided walkthrough of what’s new. These updates are built for the engineers, operators, and teams who keep systems optimized and scalable every day. 👉 Log in to your LM Envision portal to explore the new features. 👉 Join the LogicMonitor Community to share your own use cases and learn from peers. Here’s to smarter observability in 2H 2025.August Product Power Hour: Edwin AI In Action
Overview This month’s Product Power Hour was a deep dive demo experience of LogicMonitor’s Edwin AI, featuring a next-level opportunity to go beyond the fundamentals. We showcased new capabilities, real-world usage patterns, and what’s coming next on the Agentic AI roadmap. The session was packed with live demonstrations, product walkthroughs, and interactive discussions that brought Edwin AI’s intelligent observability features into sharper focus. From alert deduplication to automated investigations and AI-powered root cause suggestions, the session left no doubt about Edwin’s power to reduce noise and accelerate resolution. Attendees gained a clearer understanding of what Edwin AI can do today, as well as what’s possible tomorrow. Key Highlights ⭐ Next-Level AI Investigations: We went beyond the basics to show how Edwin uses out-of-the-box correlation models and enriched context to pinpoint likely root causes faster. ⭐ Targeted Alert Routing: Discussions explored how Edwin AI’s rapid evolution could lead to support role-specific alerting during deduplication events—a capability on the product radar. ⭐ Flexible LLM Usage: The demo showcased how Edwin AI leverages both OpenAI and Anthropic via AWS Bedrock, selecting the optimal model for each task to ensure precision and performance. ⭐ Out-of-the-Box & Tunable Models: Attendees learned they don’t have to start from scratch, asEdwin comes with built-in models that can be adjusted to fit your environment. ⭐ Strong Customer Momentum: The session shared how attendees are actively exploring Edwin AI via Proof of Concepts or preparing for a Q4 rollout. Q&A Q: Are out-of-the-box correlation models available, or do we build from scratch? A: Yes, Edwin AI provides pre-built models that can be fine-tuned for your specific needs. Q: How is customer data handled with LLMs? A: LogicMonitor does not train on customer data. All data is securely segregated, and models are selected based on the task—nothing is shared across tenants. Q: Can we filter out alerts based on custom resource properties? A: Yes, Edwin AI supports filtering logic at ingestion to give you control over what alerts it processes. Q: Can deduplicated alerts be routed to different stakeholders? A: This isn’t available yet, but it’s a hot topic and something we’re exploring for future iterations. Customer Quote Call-outs 🌟“We’re planning a PoV and are really curious to see how Edwin handles topology-driven data.” 🌟“Excited about where this is going—we’d love to see automation and self-remediation layered in.” 🌟“The multi-model approach makes so much sense—great to see task-specific LLMs being used.” What’s Next 🏕️ Camp LogicMonitor: An Observability Adventure On August 18th, we kicked off our first Camp LogicMonitor! Join us for this 4-week virtual learning experience designed for LogicMonitor users of all levels. Each week features self-paced lessons, community discussions, and live Campfire Chats with product experts. Earn badges, grow your skills, and score exclusive LogicMonitor swag! 👉 Register now to reserve your spot! 👥 User Groups Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network. RSVP today: Denver - September 10 Stay tuned to our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! 🪵 Logs for Lunch September 10: Logs Overages & Reducing MTTR with Cloud Logs ⚡Product Power Hour September 18: Cloud Monitoring With Containers Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in the LM Community! 📚 Badges and Certifications Earn free, on-demand, digital badges that validate your product knowledge and platform skills. Available badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs 🛡️AI Ops Adoption 🛡️Dashboards Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Want to dive deeper into this session? Watch the recording below ⬇️2025 1H Launch: Level Up Your IT Universe!
IT leaders are facing growing cloud complexity, skyrocketing AI workloads, and relentless operational demands. That’s why we’re introducing powerful updates designed to enhance visibility, accelerate troubleshooting, and drive efficiency at scale. Here’s what we’re unveiling today: Best-in-Class Hybrid Observability – Bringing total visibility and efficiency to AI workloads Accelerated Troubleshooting with Logs – Streamlining root cause analysis with AI-driven insights Optimizing Insights and Resolution with GenAI Agent – Advancing AI-driven automation for faster issue resolution Let’s explore how LogicMonitor is redefining IT efficiency. Expanding Best-in-Class Hybrid Observability AI workloads are growing fast, demanding more power, better scalability, and smarter cost efficiency. Managing hybrid environments across public clouds, private data centers, and edge locations? That’s where Hybrid Observability comes in. With LM Envision’s AI-driven observability platform, you get: Full AI workload visibility by tracking GPU utilization, memory, temperature, and power consumption to prevent performance bottlenecks. Unified infrastructure monitoring across AWS, Azure, GCP, and on-prem environments so you can troubleshoot faster and make informed decisions. Optimized AI model and application performance through continuous monitoring of latency, error rates, and throughput to ensure responsiveness. For enterprises running AI and ML workloads, our latest integrations provide visibility into NVIDIA GPUs—helping ITOps prevent downtime and optimize model performance—and Amazon Q Business, so teams can ensure chatbot responsiveness and service reliability for internal business workflows. With Cost Optimization, you can maximize efficiency while reducing spend. Some examples include: Eliminating wasted cloud resources with a multi-cloud billing dashboard that pinpoints cost-saving opportunities. Leveraging AI-powered recommendations to optimize CPU, memory, and storage usage without impacting performance. Taking real-time action with direct AWS and Azure portal integrations, allowing seamless resource adjustments. With Hybrid Observability and Cost Optimization, you don’t just monitor AI workloads—you optimize them for peak performance and cost savings. Accelerating Troubleshooting with AI-Powered Logs Downtime is costly, and jumping between multiple monitoring tools slows down troubleshooting. That’s where LM Logs comes in to make problem resolution faster, smarter, and more automated than ever. Here’s how it helps: Detecting issues before they escalate with AI-driven anomaly detection, giving IT teams early warnings. Streamline log searches using AI-powered filtering to eliminate the need for complex query syntax. Correlate logs, metrics, and past incidents to gain full context instantly and reduce investigation time. Turn complex log data into clear, human-readable insights in seconds with queryless logs. Whether it’s shortening time-to-insight or reducing the noise that gets in the way, LM Logs helps teams shift from reactive to proactive operations. Optimizing Insights and Resolution with GenAI Agent IT environments are more complex than ever, and traditional AIOps isn’t keeping up. That’s why we built Edwin AI's GenAI Agent —a next-generation AI agent that doesn’t just analyze incidents but takes action. So, what sets the GenAI Agent apart? New enhancements take Edwin AI to the next level by: Pinpointing root causes instantly with AI-driven correlation, eliminating time-consuming manual investigations. Reducing alert noise by 80%, filtering out irrelevant alerts so teams can focus on real issues. Resolving incidents faster with AI-generated recommendations and guided troubleshooting steps. Integrating seamlessly with 3,000+ tools, including Datadog, Splunk, Crowdstrike, and ServiceNow, for complete operational visibility. Immediate Value, Fast Deployment Unlike traditional AI solutions that take months to implement, Edwin AI is up and running in days or weeks. With real-time event intelligence, it starts delivering insights within hours. By automating troubleshooting and reducing alert fatigue, Edwin AI is transforming how IT teams operate. Want to Know More? Join us on April 3rd at 11 am CST to get even more information and live demos from our product experts during our 1H Launch webinar - register today! Readings: Modernizing Data Centers for AI Cost Optimization Observability for AI Workloads Accelerating Troubleshooting with Logs That’s a wrap on our 1H Launch! Until next time—stay proactive, stay optimized, and keep innovating with LogicMonitor!LogicMonitor’s Edwin AI Product Roadmap Roadshow Recap
We're so excited to share a recap from our Edwin AI Product Roadmap Roadshow hosted by the LM Community! Our AI team has been diligently working to create groundbreaking features and launch LogicMonitor into the Generative AI space to improve your LogicMonitor experience. Edwin AI provides comprehensive summaries that refine complex situations into easily digestible information and gives in-depth root cause analyses to help teams quickly identify the source of problems. The Edwin AI team is next working on generating step-by-step playbooks for issue resolution, that will help guide teams through the troubleshooting process and ensure consistent, effective problem-solving across the organization. Let's dive into the exciting updates and upcoming events. What Was Covered Presenters: Karthik Sj - General Manager, AI Stella Kim - Product Marketing Manager, AI Sarah Luna - Senior Product Manager Kristen Engelhardt - Vice President, Customer and Product Enablement Suzanne Shaw - Senior Community and Advocacy Manager Product Highlights Workflow Management: Edwin AI represents a significant leap forward in IT operations management, offering a suite of powerful features designed to streamline workflows and enhance decision-making. At its core, Edwin AI excels in generating readable summaries of complex IT situations, providing IT teams with clear, concise overviews of ongoing issues. Conversational Assistant: One of Edwin AI's upcoming features is its role as a conversational assistant, allowing IT professionals to interact with the system using natural language queries. This intuitive interface makes it easier for teams to access critical information and insights quickly. Event and Alert Intelligence: This innovative solution tackles two major pain points in IT operations: alert fatigue and event correlation. By significantly reducing alert noise and improving the correlation between events and alerts, it allows IT teams to focus on the most critical issues without being overwhelmed by a constant barrage of notifications. Edwin AI in Action: Live Demo Tangible Metrics: Edwin AI has a concrete impact on IT operations, highlighting significant reductions in alert noise and ITSM incidents. These metrics demonstrated how Edwin AI can surface the most relevant and important problems and improve efficiency in IT management processes. Intuitive Homepage: AI-generated titles and tags for each incident are featured on Edwin AI’s homepage. This smart categorization allows IT teams to quickly grasp the nature and severity of ongoing issues, facilitating faster response times and more efficient prioritization. AI-Generated Summaries: Edwin AI can generate comprehensive summaries of complex IT situations. These summaries provide IT professionals with a clear, concise overview of each issue, significantly reducing the time needed to understand and diagnose problems. Conversational Assistant: Edwin AI utilizes natural language processing capabilities, showing how users can interact with the system using everyday language. This feature makes Edwin AI accessible to team members with varying levels of technical expertise, enhancing collaboration and knowledge sharing. Slack Integration: The Edwin AI vision includes a seamless integration with Slack, illustrating how information can be shared bi-directionally between the platforms. This integration allows teams to receive alerts, updates, and insights directly in their preferred communication platform, improving team coordination and reducing response times to critical issues. Customer Success and Feedback The presentation included real-world success stories and valuable customer feedback: Syngenta Case Study: Edwin AI helped reduce ticket volume and freed up time for strategic work. Customer Feedback: Users expressed the need for: Improved usability Enhanced Gen AI features Expanded integrations Privacy and Security: The team addressed the critical importance of data security, assuring that customer data remains protected and is never shared across accounts. The Future of Edwin AI As we continue to refine and expand Edwin AI's capabilities, we're excited about its potential to transform IT operations. By addressing key pain points like alert fatigue and providing AI-driven insights, Edwin AI is set to become an indispensable tool for modern IT teams. Stay tuned for more updates as we further develop and enhance Edwin AI based on your valuable feedback and evolving industry needs! Q&A Session: Q: When you started demoing Edwin AI to customers, what was some of the like critical feedback that you guys got that you realized needed to make some shifts or some updates? A: So there's a ton of feedback that we've gotten as we've been implementing Edwin AI to our customers. Users have been helping us update models and fine-tune them. We're actually in the process of prepping for our next release, which includes a revamp to our new UI, as we got some feedback around usability there. Q: What are you currently working on to improve the experience for customers using or wanting to use Edwin AI? A: There are three areas of improvement that we will continue to iterate on. The first is in our Gen AI features - how we can improve our summaries for users. Next is our integrations - identifying what can we integrate with next that we find our users are utilizing. Lastly, some UI adjustments since there’s always room for us to improve as you're interacting within Edwin AI, like reviewing insights or as you're looking at dashboards. Q: How does Edwin AI work for multi-tenant MSPs? A: A year ago, we introduced the tenant identifier feature in the LM Envision platform. We can now take that to the Edwin AI side and split it by your specific tenants when you set that parameter up. We also support multi-domains within ServiceNow, so if you like, you can have your specific tenants routed to a specific domain within ServiceNow if there's that degree of separation you need. Upcoming Live Events: LM Training | LIVE We're excited to announce a series of special events designed just for you, our valued LogicMonitor community! Introducing LM Training | LIVE – a one-day, in-person event for intermediate to advanced-level practitioners. These events are all about helping you maximize the potential of our platform while connecting with industry professionals and LogicMonitor experts. What to Expect Hands-on training with our LogicMonitor training and product teams Advanced Alerting Service Insights Dashboards & Advanced Reporting Peer-to-peer Use Case Exchanges Engaging Product Leader Roundtable Exclusive SWAG, food, and beverages Dedicated Edwin AI session Plus, you'll leave with a well-earned Edwin AI badge to showcase to your team! Event Dates and Locations October 15 & 16 - Austin, TX October 22 - New York City, NY October 24 - San Diego, CA October 29 & 30 - London, UK Whether you're looking to enhance your skills, share feedback, or network with like-minded peers, this event is perfect for you! Excited about the event and want to attend? Follow the link to register in your preferred city! Not able to attend, or is your session full? Complete our interest form to be notified of future LM Training events or to request additional opportunities as a part of our LM Community events: LM Training and LM Community Future Events Request.Edwin AI In Action: Introduction to Edwin AI
What is Edwin AI, and How Did It Get Its Name? Edwin AI is LogicMonitor's advanced AI solution designed to scale IT operations exponentially. Named after Edwin Hubble, the renowned astronomer who transformed our understanding of the universe, Edwin AI aims to revolutionize how enterprises perceive, reason, and act on complex observability data. Core Features of Edwin AI The complexity of today's IT environments can generate an overwhelming number of technical events, with some organizations tracking up to 12,500 daily alerts. These high-volume event streams create significant challenges for support teams, who may need additional help distinguishing critical issues from routine notifications. Edwin AI addresses this complexity by providing a systematic approach to deduplicating, correlating, and prioritizing operational data. Alert Correlation and Noise Reduction Compresses up to 95% of alerts by automatically deduplicating and clustering related alerts Transforms thousands of daily events into concise, actionable insights Intelligent Root Cause Analysis and Summaries Pinpoints the source of issues with high accuracy Provides clear, human-readable summaries of complex technical alerts Edwin AI Differentiators Purpose-Built for Observability Not a generic ChatGPT wrapper Specifically designed to work with observability data Uses advanced agentic architecture to perceive, understand, and act on IT infrastructure insights Comprehensive Data Integration Ingests data from multiple sources to get all the information that you need in a single place Continuous Learning Constantly processes and correlates data Improves insights and recommendations over time Adapts to unique organizational IT environments How It Benefits You Reduced Operational Complexity Edwin AI dramatically simplifies IT management by reducing Mean Time to Resolve (MTTR) and minimizing alert fatigue. By transforming overwhelming event streams into focused, actionable insights, Edwin AI enables IT teams to shift from reactive firefighting to proactive issue management, putting you in control of your IT environment. The system's intelligent filtering ensures that critical incidents receive immediate attention while filtering out noise. Enhanced Efficiency Edwin AI transforms how IT teams operate by empowering support staff with AI-driven insights and automating routine troubleshooting tasks. The platform allows Level 1 and 2 support personnel to quickly understand and address complex technical challenges, significantly reducing the time and effort required to resolve incidents. This automation frees up valuable human resources for strategic technological initiatives that drive business innovation. Improved Incident Management Edwin AI revolutionizes incident management through seamless integrations and flexible deployment options. Its native support for multi-tenant environments and compatibility with platforms like ServiceNow ensures that organizations can implement advanced AI capabilities without disrupting existing workflows. Customizable correlation models allow businesses to tailor the system to their unique operational requirements, creating a more responsive and intelligent IT support ecosystem. Follow along in the Edwin AI In Action series to delve deeper into this innovative tool's capabilities!
