LogicMonitor Security Best Practices

At LogicMonitor we take the protection of customer data and cybersecurity very seriously. 

Security is a team effort and partnership between LogicMonitor and our valued customers. Below we have provided our recommended guidance on security best practices, and how to keep your LogicMonitor portals secure, including the 2FA authentication enablement.

General Security

• LogicMonitor Security Corporate site: LogicMonitor’s Security corporate site provides resources for our customers who are interested in reviewing our security white papers or accessing SOC2 Type 2 and SOC3 reports.
• Security Best Practices: This comprehensive document offers invaluable security guidance and best practices which LogicMonitor strongly recommends be diligently followed. It also provides critical insights into how LogicMonitorsecures customer accounts, such as regular updates to strong, unique passwords and not sharing account information.

Configuring Multi & Single Sign On

• Single Sign-On Integration Setup Guide: Single Sign-On (SSO) is a powerful mechanism for enforcing robust authentication measures, including 2FA, while simultaneously mitigating the risk of password-related issues. This guide outlines the prerequisites and initial setup steps for SSO, including how to restrict account access to SSO user accounts.
• Multi Sign-On Integration Setup Guide: Multi-sign on augments security by requiring multiple authentication factors. This document empowers administrators to add multiple tenants (Identity Providers), and manage users directly from their Identity Provider (IdP).
• Microsoft Azure Active Directory (AD) IdP for Single Sign-On (SSO) Setup Guide: Customers interested in utilizing Microsoft Azure Active Directory (AD) IdP for SSO will find this guide invaluable. It provides step-by-step instructions for integrating Azure with LogicMonitor.

Additional Tools to Increase Security

• Account IP Whitelisting: Customers looking to restrict access to their accounts, based on specific IP addresses or subnets, can refer to point five (5) in the "Configuring the Portal Settings" section document for detailed guidance.
• Role Based Access Control settings: Role-Based Access Controls offer a powerful means of restricting access to security features or entire product sections for specific user groups. This document explains the numerous configurations available at the role level, ensuring that your security posture aligns seamlessly with your business requirements.

Preparing for two-factor authentication (2FA)

• Remote Session Access Control: In preparation of implementing  2FA, this document comprehensively explains the Access Controls available for the Remote Session feature, allowing for enhanced security through customizable access restrictions or feature disabling.
• 2FA Setup Guide: This guide provides step-by-step instructions on configuring 2FA at various levels. LogicMonitor strongly recommends customers who are not currently using 2FA or employing Single Sign-On (SSO), without enabling the "Restrict to SSO" option, proactively enable 2FA for their non-SSO user accounts.
• User Reporting for 2FA: The User Report serves as a vital tool in securing your account with 2FA. It facilitates the identification of user accounts that do not currently utilize 2FA or lack associated phone numbers, which could potentially disrupt user access, if not addressed before 2FA is activated.