Forum Discussion

venkat's avatar
venkat
Icon for Neophyte rankNeophyte
10 months ago
Solved

Servicenow Integration

We have Integrated LogicMonitor with servicenow and everything is working as expected,now we want to update resolution & Resolution code in Servicenow for the clear event can you let us know if it ca...
  • venkat's avatar
    venkat
    10 months ago

    Yes I passsed them as cusom properies and it started working.

     

    "close_code":"##ResolutionCode##","close_notes":"##Resolution##"

Kwame_A's avatar
Kwame_A
Icon for LM Conqueror rankLM Conqueror
10 months ago

Hi, Venkat,

Are "resolution code" and "resolution" valid ServiceNow JSON properties?

##servicenow.Solved (Permanently)## seems to be a custom token, if this is a property on a Resource in the LM portal the value should be passed along successfully.