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venkat's avatar
venkat
Icon for Neophyte rankNeophyte
5 months ago

Servicenow Integration

We have Integrated LogicMonitor with servicenow and everything is working as expected,now we want to update resolution & Resolution code in Servicenow for the clear event can you let us know if it ca...
  • venkat's avatar
    venkat
    5 months ago

    Yes I passsed them as cusom properies and it started working.

     

    "close_code":"##ResolutionCode##","close_notes":"##Resolution##"

Kwame_A's avatar
Kwame_A
Icon for LM Conqueror rankLM Conqueror
5 months ago

Hi, Venkat,

Are "resolution code" and "resolution" valid ServiceNow JSON properties?

##servicenow.Solved (Permanently)## seems to be a custom token, if this is a property on a Resource in the LM portal the value should be passed along successfully.