New support site is awful

Being blunt the new portal and support experience sucks. Agreed, the chat AI feature is useless. In the last few months I haven't even been able to utilize chat support, it goes from their AI that can't form a valid response, to submitting a ticket in a tiny chat window. No option for chat with a human period now. And when you open a ticket? Good luck. You might get a response within 5 days if you are lucky. Bring back the chat!!! My guess is they laid off a ton of support reps for this new "AI" that doesn't even work. Only thing that makes sense as to why you can't chat with a human and support tickets go unanswered for multiple days.