Forum Discussion

wfaulk's avatar
wfaulk
Icon for Neophyte rankNeophyte
2 months ago

New support site is awful

The AI is worthless. Once you convince the AI that you need a real person, it switches to "Transferring...", and it's totally unclear if you're in a queue or if the transfer process is broken. Ther...
DanB's avatar
DanB
Icon for Advisor rankAdvisor
2 months ago

1000% agree with this. I just had to wait 45min for an agent and even after getting someone on, they were complaining they couldn't type. I kept asking are you there? 

I tried to just open a CASE by email support @ lm but that doesn't work anymore which totally sucks. Please bring that back or allow us to create out own cases manual. This is a100% wrong way to go with support. The old way was 100x better. 

This sux.