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malam1's avatar
malam1
Icon for Neophyte rankNeophyte
2 months ago

Incident acknowledge from SNOW to LM

Hi All, when i acknowledge inc in LM inc gets acknowledged in SNOW but vice versa doesn't happen, i have gone through Alert Acknowledgement article in LM documentation but no where its mentioned wha...
Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
2 months ago

I haven't used ServiceNow (SNOW) in a while, but I'm not clear on your issue. So when you ACK (acknowledge) an Alert in LogicMonitor, I believe it will add an internal work note in SNOW for the incident (INC) ticket.

Is there some process you want to happen when you do something in SNOW (I'm not aware of any "acknowledge" options in SNOW), perhaps assign a ticket to someone, that will acknowledge the alert in LM?