Forum Discussion

malam1's avatar
malam1
Icon for Neophyte rankNeophyte
2 months ago

Inc creation of different priority in Snow through single alert rule

Hi All, Currently in our environment we are using SNOW as an ITSM tool and we are dealing with two types of incidents priority level P3 & P4 . for critical alert alert we are creating P3 inc in Sno...
malam1's avatar
malam1
Icon for Neophyte rankNeophyte
2 months ago

Hi Joe,

Thanks for taking out your precious time for this , could you please elaborate on business rule , its not clear to me 

Regards

Joe_Williams's avatar
Joe_Williams
Icon for Professor rankProfessor
2 months ago

A business rule is a process in ServiceNow. You could have a business rule in place in ServiceNow that automatically handles this part.