Forum Discussion

malam1's avatar
malam1
Icon for Neophyte rankNeophyte
3 months ago

Inc creation of different priority in Snow through single alert rule

Hi All, Currently in our environment we are using SNOW as an ITSM tool and we are dealing with two types of incidents priority level P3 & P4 . for critical alert alert we are creating P3 inc in Sno...
Joe_Williams's avatar
Joe_Williams
Icon for Professor rankProfessor
3 months ago

As far as I am aware, you would have to use something like a business rule in ServiceNow to achieve this.