Has anyone been clicking on the resource button in the left hand menu only to find that it’s not doing anything? Well, it actually is doing something, but not what you expect? Yep, that’s right, LM could find no better way to stuff in the resource explorer than to make the old resources button not actually do anything except pop up another menu item. Why did they decide to stuff this sub-menu where a button used to be? Now clicking the button doesn’t navigate anywhere.Why not just add another “page” to the menu bar? You already have a way of handling when there are too many items in that bar. I need the ability to turn that off for certain users. Where is the RBAC control? If you can’t give me RBAC, at least give me the ability to reorder the items in that bar. The menu pops out on mouseover. Which means that no matter when or how you click on the original button’s location, it won’t do anything. Which means, if you put an <a href> anchor around that button again pointing to the old one, you can solve this entire frustration.Man, i thought I’d give Uiv4 a try today. Guess i gotta give it another year.

Thanks for the feedback! we were planning on revisiting the left-hand navigation experience in 2024. If you have the toggled turned off for Resources, it should respect that selection. Can you let me know which links you’re talking about? As for the RBAC, is there a reason why you’re hoping to turn off this feature?

While we’re at it, I need a way of preventing my customers from being able to access the new UI preview. I’ve had several customers with really frustrating experiences trying to use it I second this. I would prefer to have the option to turn off the toggle to UIv4 for customer roles until the new UI is in a more healthy/useable state. Would be helpful to control that with RBAC so we can still test the new UI in a multitenant portal without having it visible to customers.

In the meantime, please revert back to a usable experience. Half the product being in UIv4 and having to do an extra movement before clicking just leads to frustration. You can still have the little pop up menu, but make the button itself still link to what it always linked to.I want RBAC because my NOC guys spook easily and they’re already going to have a tough time adjusting to UIv4, not to mention my customers. It’s really a question of why I’d want any level of RBAC that is beyond simple RO vs. RW. Why do we have RBAC for support tickets? Why do we have RBAC for training? Why do we have RBAC for viewing your own profile info? Why do we have RBAC for OpsNotes? We want it because there are parts of the product that we don’t want certain users to have access to. The real question is why isn’t LM making a platform on which I can build the thing I want, the way that matches my business? Why didn’t LM give me an RBAC option to hide the explorer? Is it because some product manager is so thrilled with this new idea that they came up with to solve one problem that they think everyone should be using it. They’re so convinced of their own wonderous achievement that they didn’t even think about the fact that the use cases don’t apply to 100% of LM’s customers. For those that the use cases don’t apply to, those customers just have to deal with the extra, needless, wasted space in the UI.While we’re at it, I need a way of preventing my customers from being able to access the new UI preview. I’ve had several customers with really frustrating experiences trying to use it, only to get on a call with me where the first thing I do is disable UIv4 preview. Then everything’s great for the customer. Can we please have the ability to choose who can view the new UI preview so i don’t have to spend an hour a day showing people how to turn it back off so they can get back to work?It’s respecting my choice of UIv3 now. Nice job with that quick code merge.

Just some food for thought -- figure this is as good as any place to bring up…The Resource Tree / Resource Explorer relationship seems very similar to the Module Toolbox / Exchange relationship. Two halves of the same “page”. Would it be better to have a button/toggle for the Resource page to toggle between the two just like the Toolbox/Exchange toggle button thing in the Modules page?

Oh, and the link to the resources page from an UIv4 page will always take you to UIv4, even if you’ve got the toggle set to not use the broken, immature, not complete, preview of the new UI. This is the alerts page all over again. @Stuart Weenig I’m not experiencing this… May be worthy of a Support ticket? Here’s what I’m experiencing when new UI is disabled for Resources and navigating from any UIv4 page:

Agreed. This is plain bad design. Please revert back to clicking on the Resources button bringing up the Resources page.Also, please require that the UI team read a book on UI design: ISBN 978-0-262-52567-1

Thanks LM for needlessly taking away simple functionality

21 Replies

Matt_Whitney
Advisor
5 months ago

While we’re at it, I need a way of preventing my customers from being able to access the new UI preview. I’ve had several customers with really frustrating experiences trying to use it

I second this. I would prefer to have the option to turn off the toggle to UIv4 for customer roles until the new UI is in a more healthy/useable state. Would be helpful to control that with RBAC so we can still test the new UI in a multitenant portal without having it visible to customers.
Sarah_Luna
Product Manager
5 months ago
Thanks for the feedback! we were planning on revisiting the left-hand navigation experience in 2024.

If you have the toggled turned off for Resources, it should respect that selection. Can you let me know which links you’re talking about?

As for the RBAC, is there a reason why you’re hoping to turn off this feature?
Stuart_Weenig
Legend
5 months ago
In the meantime, please revert back to a usable experience. Half the product being in UIv4 and having to do an extra movement before clicking just leads to frustration. You can still have the little pop up menu, but make the button itself still link to what it always linked to.
I want RBAC because my NOC guys spook easily and they’re already going to have a tough time adjusting to UIv4, not to mention my customers. It’s really a question of why I’d want any level of RBAC that is beyond simple RO vs. RW. Why do we have RBAC for support tickets? Why do we have RBAC for training? Why do we have RBAC for viewing your own profile info? Why do we have RBAC for OpsNotes? We want it because there are parts of the product that we don’t want certain users to have access to. The real question is why isn’t LM making a platform on which I can build the thing I want, the way that matches my business? Why didn’t LM give me an RBAC option to hide the explorer? Is it because some product manager is so thrilled with this new idea that they came up with to solve one problem that they think everyone should be using it. They’re so convinced of their own wonderous achievement that they didn’t even think about the fact that the use cases don’t apply to 100% of LM’s customers. For those that the use cases don’t apply to, those customers just have to deal with the extra, needless, wasted space in the UI.
While we’re at it, I need a way of preventing my customers from being able to access the new UI preview. I’ve had several customers with really frustrating experiences trying to use it, only to get on a call with me where the first thing I do is disable UIv4 preview. Then everything’s great for the customer. Can we please have the ability to choose who can view the new UI preview so i don’t have to spend an hour a day showing people how to turn it back off so they can get back to work?
It’s respecting my choice of UIv3 now. Nice job with that quick code merge.
mray
LM Conqueror
5 months ago
Just some food for thought -- figure this is as good as any place to bring up…
The Resource Tree / Resource Explorer relationship seems very similar to the Module Toolbox / Exchange relationship. Two halves of the same “page”. Would it be better to have a button/toggle for the Resource page to toggle between the two just like the Toolbox/Exchange toggle button thing in the Modules page?
mray
LM Conqueror
5 months ago

Oh, and the link to the resources page from an UIv4 page will always take you to UIv4, even if you’ve got the toggle set to not use the broken, immature, not complete, preview of the new UI.

This is the alerts page all over again.

@Stuart Weenig I’m not experiencing this… May be worthy of a Support ticket?
Here’s what I’m experiencing when new UI is disabled for Resources and navigating from any UIv4 page:
David_Bond
Expert
5 months ago
Agreed. This is plain bad design. Please revert back to clicking on the Resources button bringing up the Resources page.
Also, please require that the UI team read a book on UI design: ISBN 978-0-262-52567-1
Joe_Williams
Expert
5 months ago

While we’re at it, I need a way of preventing my customers from being able to access the new UI preview. I’ve had several customers with really frustrating experiences trying to use it

I second this. I would prefer to have the option to turn off the toggle to UIv4 for customer roles until the new UI is in a more healthy/useable state. Would be helpful to control that with RBAC so we can still test the new UI in a multitenant portal without having it visible to customers.

Seconded here as well. The other pain point, and I honestly am not sure if it is still a problem, but when a new “section” is released, all roles get it by default. So if new sections are being added I don’t want those auto added to roles. When mapping rolled out, it was a headache because randomly clients had access to something we weren’t prepared for them to have access to.
Stuart_Weenig
Legend
4 months ago
Yeah. If the principal icon also linked to the resource page (why not do this?), it wouldn’t matter that the onMouseOver handler isn’t running. I’d still be able to click on it because it’s in the forefront and doesn't use JSON to do anything.
Stuart_Weenig
Legend
5 months ago
@Sarah Luna please tell me someone can fix this
Stuart_Weenig
Legend
5 months ago
Oh, and the link to the resources page from an UIv4 page will always take you to UIv4, even if you’ve got the toggle set to not use the broken, immature, not complete, preview of the new UI.
This is the alerts page all over again.