NeophyteNeophyteYes i mean disable the Alerting instance then sends a clear to CSM(Service Now) which then resolves that Incident. But of course we dont want to leave it as Disabled so we enable it again and SDT captures the alert this time. So to be clear I’m talking about a new button to disable/enable in one click. Which is why i call it ‘Cycle Alerting’. and as we would be leaving the instance in an enabled state it is safe for anyone to have access to perform. It is something i am having to do on a regular basis daily. Engineers set a SDT then want the CSM ticket closed as all will be resolved when the work is performed to fix ( which can take days weeks months depending on the 3rd party) and noone wants the tickets in their queue when there is nothing for them to do.
