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Cole_McDonald's avatar
Cole_McDonald
Icon for Professor rankProfessor
2 months ago
Solved

Duplicate Tickets Generated for Alert

We're getting duplicate tickets generated for each alert Host Status.  Can't quite figure out what is causing it.  Same Alert ID... When the alert closes... one ticket closes, the other doesn't.  I'v...
  • Mike_Moniz's avatar
    Mike_Moniz
    2 months ago

    What does the integration log show? It should show all the API requests being sent to your ticketing system. I would expected if it's sending multiple ACTIVE calls for example, it would show up there.

Cole_McDonald's avatar
Cole_McDonald
Icon for Professor rankProfessor
2 months ago

It seems to be correlated fairly strongly.  Checking CW to see if I have access to those logs.