Love both of these ideas! I have added both to my list!
Sadly I am sure you know my response...current platform limitation. 😐.
The pagination options for most platforms are always on the bottom and rarely able to move these, but I have seen the capability to sort threads from Newest to Oldest and vice versa.
For submitting support tickets from the 3 dots, you could do that now by reporting the post, but it would not be automated, would need to be vetted and routed back to the Support link for the user to submit a ticket. Also, just something to consider, not all users of Community may know when a support ticket needs to be created vs what can be answered on Community. I could see this being a permission based feature, but ultimately will require an integration with our support system.
