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Forum Discussion
Cole_McDonald
Professor
ProfessorOh man. If i end up talking to AI in the support chat, i’ll be both happy and sad. Happy that i’ll finally not have to wait in the queue. Sad that i’ll be dealing with impotence.
I don’t ask chat questions I haven’t already searched docs for… many of them end up being escalated to engineers or the other support staff online through back channel chats… I wouldn’t find value in having a bot answer that chat. I’d most likely stop using it and start just making tickets directly… which would reduce my satisfaction with LM as a platform.
This would definitely degrade the user experience. The live human chat support is one of the huge selling points for me.
