Forum Discussion

A11ey's avatar
Icon for Community Manager rankCommunity Manager
2 months ago

Password and username requirements


  • Must be between 6-20 characters
  • Cannot use HTML-like characters (<)
  • Cannot use periods (.)
  • Cannot be any part of your username

Stronger password requirements may have been configured in your system, in which case, the following may apply:

  • Contains at least one lowercase character
  • Contains at least one uppercase character
  • Contains at least one digit
  • No repeated sequence of 3 or more characters

If any of the above are specified, a window opens to outline the requirements. A green checkmark appears beside each of the criteria as you meet them. If you do not meet these requirements, you cannot create your account. The window may contain one or more of the following requirements:

  • 8 or more characters
  • No repeating characters
  • Lower and uppercase letters
  • At least one number
  • Not part of your username


Community supports the following characters for usernames: Username must be shorter than 15 characters in length.

  • Unicode letters
  • Unicode digits
  • - (dash)
  • _ (underscore)

1 Reply

  • LM really should set itself up as an IdP. That way things like the support portal, skilljar, and the community could use the same login customers already use for their portal to log into those systems.