How to show the External Ticket ID in Alerts view

I'm trying to convince the mythical dev team ( I know they exist... I just never get feedback about any suggestions unless they happen to appear in a future release ) that being able to get at the externalticketid would be a fundamental game changer for many use cases.  We have an integration to our ticketing system, and one to our messaging/communication platform.  I'd love to create a ticket, attempt a self remediation using an external alerting script.  Have the results of that either push a ticket update saying successful or add some standard triage data to the ticket (quser, nslookup, ipconfig, etc) with a delay to allow the ticket to self close... or if not, to the comms channels with a link to the ticket to make it easier for our engineers to get at the work rather than having to go fishing for the rest of our toolset before proceeding.

##externalticketid:<integrationName>## could return just the value of that one entry in the list of IDs.  We're two years past this post... and it's still not implemented in a usable way.