LM Champion
ProfessorOur experience with this as a Hosting MSP:
We tried getting this working for us, but Windows RDP and Citrix are more complex as implemented at most Hosting MSPs, even if pushed through RemoteApp, at some point, the connection leaves the browser and hits the respective windows client.
We’re going to be doing some experiments with using HTML5 workflows, but that isn’t widespread for us yet. Up to that point, our Synthetic Monitoring is pretty slick. There’s a need for some AD work to make sure the user being used by the monitoring matches a normal user from the environment to get a real test.
Ultimately, we’re having to use a collection of other datapoints to verify and get 95%+ confidence that the environments are available and working as expected, but that last 5% would be really nice to have working. Then we just need to deploy a hundred+ monitoring accounts to be able to verify each of our clients’ domains is fully available.
This works great for fully web hosted offerings.