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LM News
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Powering Better Support: What’s New Q2 2025

ResGurka's avatar
ResGurka
Icon for Community Manager rankCommunity Manager
2 months ago
Over the past quarter, our Support team continued to improve the customer’s experience and we’re sharing highlights from recent improvements to your support experience. Focus Areas The Support te...
Updated 2 months ago
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ResGurka's avatar
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Joined September 16, 2024
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Dave_Lee's avatar
Dave_Lee
Icon for Advisor rankAdvisor
2 months ago

Something we often struggle with is the lack of updates if a ticket does to the dev team.  This does seem to have improved recently.  I dont know if there's been a conscious effort to address this, or if we've just been lucky, or maybe it's our CSM pushing things through.

A "quick win" I see a lot of others also commenting on... could we have Log Ticket button on the support site? Sometimes it's a pain when you want to quickly log something non urgent and you have to negotiate with the chat bot to raise a ticket.