Community Manager
Expert
LM ChampionHello Kelemvor I have added responses to your questions below.
1. Yes, you will still be able to access the URL from your LogicMonitor account from the Support panel, but it will now take you to login to the support portal before you can submit a request. Requests will no longer be able to be done directly from within the LogicMonitor account.
2. Your Support tier will be listed on your contract or you can contact your CSM for further information on current tier you are subscribed to. However, this is good feedback and I will see if this is something we can make more visible within the new support portal.
NeophyteYes, you will still be able to access the URL from your LogicMonitor account from the Support panel, but it will now take you to login to the support portal before you can submit a request.
Except it does not do this. I get an option to open a ticket and a generic error when I try
Requests will no longer be able to be done directly from within the LogicMonitor account.
This is dumb as a box of rocks. Who thought this was even remotely a smart idea to make me go out of what I am working on and open another screen to talk to a bot that sucks just to get a chat or a ticket link? There is not even an open ticket link your "get support" in the support portal just gives me that bot. Do people not realize that most technical people do not like talking to a bot that is usually just going to get in your way/provide already tried information? This is a roadblock to progress. AI is not there yet to pull this. I guess it's a way to not hire staff and pay less though.