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Migration to New Support Platform

SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
19 days ago
We’re obsessed with our customers so we’re always looking for ways to improve their experience and add value. We’re excited to bring you with us as we modernize the technical support experience by mi...
Updated 3 days ago
Version 6.0
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SuzanneShaw's avatar
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Joined July 08, 2024
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Kelemvor's avatar
Kelemvor
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  1. Will there still be a Support link from within the UI like there is now to keep it convenient?
  2. How do I know which tier of support we have?
David_Medina's avatar
David_Medina
Icon for LM Champion rankLM Champion
10 days ago

Hello Kelemvor  I have added responses to your questions below. 

1. Yes, you will still be able to access the URL from your LogicMonitor account from the Support panel, but it will now take you to login to the support portal before you can submit a request. Requests will no longer be able to be done directly from within the LogicMonitor account. 

2. Your Support tier will be listed on your contract or you can contact your CSM for further information on current tier you are subscribed to. However, this is good feedback and I will see if this is something we can make more visible within the new support portal.