Unanswered questions

89 Topics

Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Product Discussions

v1/v2 API Sunset

Did anyone else get a little sick at how many things are probably going to break in October? 

3
Stuart Weenig
Atomic
5 hours ago
T
LMer
Ted JohnsenLMer
asked in Open Beta Process

New Resources UI

Hey all, welcome to the beta for the new UI! With this includes the new look and feel of Resources.Here’s a quick glance at what’s new:Info tab with properties search and filter Alerts tab consistent with Alerts page Maps tab consistent with Topology page Graphs navigation Alert tuning Inventory tab with bulk actions Overview tab Resource dashboard visibility and managementThe official product documentation will cover the functionality in more depth: https://www.logicmonitor.com/support/resources-new-ui-overview Please take the new UI for a test drive and let us know what you think!

18
J
Neophyte
8 hours ago
L
Processor
Lewis BeardProcessor
asked in Product Discussions

Using groovy script to send email (inside a DS or CS)?

We use a resource associated with a specific collector to run scripts using config sources as the mechanism. One of the scripts I am writing now posts to a “UserDisable_Warning” config source a list of users whose suspension is imminent. I would like to use the config source to also send an email to the user, but I’m worried I’m going to have to do a bunch of crazy stuff to set up things on the collector. But I’d rather not use the collector’s exchange to send email, because I dont have direct access to it (go figure) and some of the datasources I’ve seen look like a serious pain to use (Email_TransitTime, for example) as a template. I was wondering if anyone knows a simpler way to send email. When a resource has an alert with an escalation chain that contains an email, I was under the assumption that no exchange server or imap or anything else has to be set up on the collector. Or so I thought. So I’m kinda hoping there is some easy way to avoid having to set up mail stuff on a collec

7
Stuart Weenig
Atomic
1 day ago
A
Neophyte
AdamBNeophyte
asked in Product Discussions

Data for groovy script in complex datapoint

HiI have a question regarding using data in complex datapoint.Long story short - I need to use base-10 logarithm for some calculation - in complex datapoint I can use only log function so my idea is to use groovy script and then I can use Math.log10DS is using SCRIPT for discovery method and another groovy script is collecting attributes/data.I would like to use data which is displayed in Normal datapoints (##WILDVALUE##.something).Is there any smart way to process/get that data in complex datapoint groovy script ? (without pooling device again as it is already done in "Collector Attributes")

2
A
Neophyte
1 day ago
R
Neophyte
RichBNeophyte
asked in Product Discussions

Auto Restart Windows Service and alert if it fails

Regarding auto restart and alert for windows services.  All posts lead to this URL:http://blog.mikesuding.com/2016/09/20/restart-a-service-alert-if-restart-fails/However, the dataouce file’s no longer there.Can anyone point me to where I can find a copy, or if there’s a newer option/solution?

3
R
Neophyte
1 day ago
K
LMer
Keith SLMer
asked in Product Discussions

Participants needed for UX and Product research

I am a UX Designer currently conducting research on the user experience of LogicMonitor in order to help the Product and the Design teams better prioritize improvements and product direction.  I was hoping that some of you might be interested in participating in my research.  I am interested in talking to anyone who interacts with LogicMonitor, from users who only occasionally use LogicMonitor to those who spend most of their day in the product. This is a quick, 30 minute interview, at your convenience, over Zoom.  I will ask you questions about the way you work, your usage of LogicMonitor, and your impressions of the product.  You will also have a chance to call out any additional problems or needs with LogicMonitor.  None of the questions are about personal or private topics.  This is not a Marketing or NPS survey, its purpose is entirely for product planning and any data collected will be kept confidential and stripped of identifying information. If you are interested, please let me

6
R
Neophyte
2 days ago
K
Processor
KelemvorProcessor
asked in Product Discussions

Can a website check look for multiple occurrences of a JSON item?

Hi,Normally I have a website that looks through JSON and picks out a pair like Status = Complete.  However, I now have a JSON result that includes multiple statuses in one file.  I need to be able to parse through all the occurrences of “state” and verify that all of them are either “running” or “completed”.Is there any way to do this through the LM gui?  I was told I might have to use a Groovy script, but I don’t know what that is or how it works (not a programmer).  If anyone can guide me towards a solution for this, that’d be great.Thanks! 

0
K
Processor
2 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

Users with SDT permission in uiv3 don't have an "add sdt" button in UIv4

The permission definitely is granted to the user, but the button is not there in UIv4.

1
Joe Williams
Turbo
5 days ago
E
Processor
eandrewesProcessor
asked in Product Discussions

Transparency of TimeTicks

Hi all, Is there a way of ingesting data through a DS that can accommodate the northbound data tick?Assuming we’re talking to an element manager and the EMS has it’s own 9:00/9:05/9:10/etc timestamps, is there a DS template that will allow LM to use that existing time tick in it’s DS rather than applying the LM ‘Poll time’? Reason for the question: We may need to recover from a connection interuption/delay between EMS and LM and cant simply discard intervening data ticks Regards,ed​​​​​​

2
E
Processor
6 days ago
K
Neophyte
KodyNeophyte
asked in Product Discussions

Monitor SFTP site connection

Has someone already created a data source that checks a SFTP connection to a specific site?  I saw there was one created a few years ago but the link is dead.

5
Stuart Weenig
Atomic
6 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

SDT Duration calculation off

It’s hard to know if this is an issue with v4 or if it was happening the whole time. However, it’s easy to see that it’s wrong now. When we set permanent SDT on something, we typically just change the first digit of the year from a 2 to a 3. Meaning, we change the SDT so it ends 1000 years in the future. In the old UI, it would calculate the duration of the SDT and show it in minutes and seconds. The new UI adds years, months, days, and minutes (at least). For one SDT i just set from 2023-03-23 02:11 PM EDT to 3023-03-23 02:11 PM, the new UI shows 1000 years, 8 months, 2 days, and 59 minutes. Unless there’s going to be a new ceasar and a new calendar (possible), I don’t know why it has anything other than 1000 years exactly. Where did the 8 months, 2 days, and 59 minutes come from?For reference the old UI shows 365242 days 59 minutes. I get the 365000 days, +/- a few for leap day anomalies. But even in the old UI, where did the 59 minutes come from?

0
Stuart Weenig
Atomic
6 days ago
Z
Neophyte
Zach SterlingNeophyte
asked in Product Discussions

PKI Password Cache monitoring?

Hello there,I am curious if monitoring can be done for this and how it would be done. Is it possible to monitor the password cache space for a PKI server? In particular, password cache for cert enrollment on Network Device Enrollment Service. By default, cert enrollment attempts are put in the cache for an hour if it is deemed incomplete and 5 attempts are allowed to be cached. You can raise this default with the PasswordMax reg key.I figured it would be helpful to monitor this to know what the key value would need to be set to or to be proactive with solving/troubleshooting issues where the cache becomes full. Perhaps a powershell script would suffice? Thanks in advance for any tips! 😄https://social.technet.microsoft.com/wiki/contents/articles/9063.active-directory-certificate-services-ad-cs-network-device-enrollment-service-ndes.aspx#Password_and_Password_Cache 

0
Z
Neophyte
6 days ago
S
Neophyte
snmpNeophyte
asked in Product Discussions

Installing collector in AWS

Hi , We are trying to install a collector in AWS EC2 instance. As per recommendation we have whitelisted *.logicmonitor.com in the firewall and able to access the URL from instance. While trying to install using bootstrap its not able to download the file from CDN. However we are able to install the collector using the full package downloaded. The installation is getting completed and the services are running. However the verification from LM console is not getting successful. We can see errors in install-detail log regarding registering the collector.Whether anyone faced this kind of issue earlier and fixed? Appreciate any help on this.

3
Paul Jeffries
LMer
6 days ago
M
Processor
Matt WhitneyProcessor
asked in Open Beta Process

Having to expand the Name field in the Info tab of new Resources UI

In the Info tab of the Resources page on the new UI, the Name column needs to be expanded every time I log in so that the full property name is visible. The only way I can find to expand it is dragging the top of the table. This is never necessary in the old version of the UI, and even when I do expand the field it resets to the previous width when I log out.I think its better in the old UI how the property name or value will wrap, rather than truncate and show me ...s if the column has not been expanded yet.

2
S
LMer
7 days ago
S
Neophyte
StLaurieNeophyte
asked in Product Discussions

Datasource to get Uptime of VMWare vCenter Appliance

I cannot find a DataSource to build off to grab the uptime of our vCenter appliances.I am able to get ESXi hosts uptimes with:import com.vmware.vim25.mo.*;import com.santaba.agent.groovyapi.esx.ESX;def host = hostProps.get("system.hostname");def user = hostProps.get("esx.user");def pass = hostProps.get("esx.pass");def addr = hostProps.get("esx.url") ?: "https://${host}/sdk";def svc = new ESX();svc.open(addr, user, pass, 10 * 1000); // Timeout in 10 secondsdef rootFolder = svc.getServiceInstance().getRootFolder();def hosts = new InventoryNavigator(rootFolder).searchManagedEntities("HostSystem");hosts.each{ esx -> def uptimeinSeconds = esx.summary.quickStats; println "UpTimeInSeconds=${uptimeinSeconds.uptime}";}return 0;but cannot seem to adapt this for vCenter Appliances. Any help would be appreciated!

1
Mike Moniz
Amplifier
7 days ago
M
Processor
Matt WhitneyProcessor
asked in Open Beta Process

Devices and groups not being highlighted when hovering in new UI

In the old UI, when you hover over a device or group in the resources page the row is highlighted. In the new UI the row is not highlighted unless you click on the device or group to select it. I think the way it works in the old UI is better and more intuitive to work with. 

0
M
Processor
8 days ago
M
Processor
Matt WhitneyProcessor
asked in Open Beta Process

Description field not showing as tooltip when hovering in new UI

In the previous UI when you set a Description field on a device or group, you could hover over the group and see the description value as a tooltip. In the new UI that does not show up. We have found use out of this tooltip feature especially with location groups, etc.

0
M
Processor
8 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

SDT Icon but no schedule

I’ve got one customer’s group that appears to be in SDT. All objects under it (although not some groups) have the SDT icon. I noticed that when i am on an instance under that customer, the SDT tab shows no SDTs. This is despite the icon showing that it’s in SDT. I started walking up to the instance group, DS, device, resource groups. All are showing no SDTs even though there is an SDT icon. Something’s not getting painted right in the resource tree. Just noticed that the SDT tab shows “0 Filtered Sdts (1 Total)”, in the status bar. However, on the right, it shows “All Results Shown”. Those seem to contradict each other. I don’t have any filters applied, so i’m not sure why i’m not seeing it.Update, just changed the time filter from 1 hour to all time and now i see the active SDT. So, the timeframe filter doesn’t make any sense. My SDT is active, so why wouldn’t it show up? Because either the start or the end are not in the last hour? It’s active, that’s right now. It should show up if

2
S
LMer
8 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

Recently deleted items shows 5 in the tree, but nothing when selected

I show “Recently Deleted Items (5)” in the resource tree, but when i click on it, it says “0 Filtered Recently Deleted Items (5 total)” in the status bar. Another victim of the timeframe defaulting to last hour. This view doesn’t need a timeframe filter, or it needs to default to “all time”. 

2
S
LMer
8 days ago
C
Turbo
Cole McDonaldTurbo
asked in Open Beta Process

Config listing doesn't allow crtl-f searching

Looking for a CIDR range in a config source.  Can find using the old UI, not the new one.  ctrl-f doesn't seem to let me search within the config pane itself.

8
S
LMer
8 days ago
R
Neophyte
RTI_LogicNeophyte
asked in Product Discussions

Print Management - notify when printer is offline

Hello,We have a print server and I noticed an offline printer.   It’s not in error, just offline so the Stuck Print Jobs will not alert.   Any ideas on how to alert with just an offline printer?Thanks

2
Stuart Weenig
Atomic
8 days ago
J
Neophyte
jwoernerNeophyte
asked in Product Discussions

Datasource SDT and REST API

I’d like to write a script to accomplish what we can do in the GUI when creating a new SDT, which is to find a datasource and create a global SDT applied to it.The REST API v3 shows me that we can only create a DeviceDatasourceSDT, which seems to require the device Id of every resource where the datasource has been applied.This doesn’t make sense. It seems in order to SDT a datasource in the same way the GUI allows us to do, we must iterate through every single resource and their respective device datasources, locate ones that match the datasource I’d ilke to SDT, then SDT each of the corresponding device datasources.This is madness. Has anyone accomplished anything useful with a datasource SDT using the REST API?

3
Stuart Weenig
Atomic
9 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

New UI tabs don't stay in the order i want them

When i change the order of the tabs (doesn’t matter which ones), they don’t persist. Refresh and they’re back in the same order as they started (which is not even the order they were in on the old UI).

1
S
LMer
14 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

Resizing config view pane still hides lines

When i first pull up the config, there may be 20 lines visible. So the first thing i do (since full screen is actually smaller than the regular view), is grab the pane and expand it vertically. However, when this happens, only 25 of the ~80 lines are displayed. I can scroll to see the rest, but the reason i expanded the pane was so that i could see the rest without scrolling. This is easier seen in person. My guess is that when the pane initially loads, there is a “max number of lines” parameter. When the pane is resized, that parameter isn’t updated.

3
Stuart Weenig
Atomic
14 days ago
Stuart Weenig
Atomic
Stuart WeenigAtomic
asked in Open Beta Process

Member of groups under Info tab lacking full path

On the info tab for a resource, it would display the groups the resource was in. it would show the full path. Now it only shows the name of the group. This is not good since we have several groups that have the same name, but are for very different purposes depending on which path (parent groups) the group is under. Please either add the option so i can specify whether i want full group path or just group name, or just fix it to be like UIv3 where it showed the full path.Also, having this below the properties means a lot of scrolling since our devices have lots of properties. Give me an option similar to the graphs on the graphs page where i can select the widgets be full width or two columns or three columns.

1
S
LMer
14 days ago

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