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  • 3,871 Replies

919 Topics

A
Neophyte
ArjunaNeophyte
asked in Product Discussions

LogicMonitor "Application ELB" Datasource returns NoData instead of metric for ELB 5XX

We have noticed "HTTPCode_ELB_5XX_Count” Datapoint from "AWS_Application_ELB” Datasource configured to collect "Raw Data” from AWS ELB following the Metric path "AWS/ApplicationELB>LoadBalancer:##system.aws.resourceid##>HTTPCode_ELB_5XX_Count>Sum” and whenever it detects Cloudwatch metrics has value, it returns value in Logicmonitor datapoint as wellExample: (When Cloudwatch has metrics for 5XX, below displays in poll)HTTPCode_ELB_5XX_Count 18.0 (When Cloudwatch has empty/null metrics, below displays in poll)HTTPCode_ELB_5XX_Count NoData  But after we resolve the 5XX error, Cloudwatch metrics value will be empty/null in aws that reflects NoData for the Datapoint in LogicMonitor. Our Requirement: We should not get NoData even if the CloudWatch metrics empty/nullCould someone please suggest a solution for this requirement 

3
Sarah Terry
LM Product Manager
4 months ago
T
Neophyte
thangaduraibpNeophyte
asked in Product Discussions

Required LM Metrics on Azure PaaS and IaaS. If anyone configured please share the metrics along with pro's and con's

Dear Experts, Title : Required LM Metrics on Azure PaaS and IaaS. If anyone configured please share the metrics along with pro's and con's. We are planned to utilize LM for azure Paas and IaaS monitoring. If someone helps to know what can be achievable in LM and limitations that would be great help . Thanks,Thanga

2
LMjosephBrett
LM Community Conqueror
4 months ago
S
SmokinIndo
posted in Product Discussions

Monitoring an IPSec tunnel in LM?

Good morning everyone. I've been searching for ways to monitor an IPSec tunnel in LM, but so far I've been unable to find any articles on how to do this. We have a Meraki security device. The Meraki out-of-the-box LM modules do not come with a way to monitor S2S. It would greatly help out our IT team if we could receive a notification on whether or not one of our tunnels is misbehaving in LM. 

15
Mark Hensler
Hypersonic Enthusiast
4 months ago
P
Processor Participant
PrabakaranProcessor Participant
asked in Product Discussions

ingest event data from LM to Mid Server

We are trying to ingest event data through MID server using "Logicmonitor Mid Push Connector"Here is the default URL that we are using, http://<MID_Server_IP>:<MID_Web_Server_Port>/api/mid/em/inbound_event?Transform=TransformEvents_MidL... Reference doc: Event collection from Logicmonitor (servicenow.com) However, if we use the MID servers private IP we get an error "URL is black listed cannot add integration", also tried with MID server public IP with no success. Has anyone successfully managed to push events or time-series data using Logicmonitor Mid Push Connector or any other push/pull connector? Appreciate any guidance. Thanks

0
P
Processor Participant
4 months ago
L
Hypersonic Enthusiast
Lewis BeardHypersonic Enthusiast
asked in Product Discussions

Stop collector or batshscript queued tasks from collector debug?

Is there any way to, from the collector debug or UI, kill any queued up tasks specific to an IP that the collector is monitoring? I have a device that is being over-polled, and we know why, but there were a bunch of tasks queued up that couldnt get through. I’ve put that device in a folder, and set that folder to not collect or alert on any of the datasources, so in THEORY I am thinking that we SHOULD no longer be sending any significant snmp traffic. However, in the past, I’ve sometimes experienced that tasks that get queued up or stuck in batchscript can sometimes just keep trying and stay stuck. So I’m wondering if there may be something I can do on the collector to specifically force it to drop any pending tasks for a specific resource. Thanks!

1
Stuart Weenig
Quantum Professor
4 months ago
R
Processor Participant
RichBProcessor Participant
asked in Product Discussions

LogicMonitor session timeouts

Since early this week, I’m unable to maintain my session to the LogicMonitor portal. I have to re-login frequently, and often also need to reconnect with 2FA as well.  Prior to this week, I could maintain a session overnight+ with no issues.My first suspicion was Chrome with the LastPass plugin, as there was an update to LastPass this week. But I’ve  tried Edge and Firefox (normal and incognito mode) with the same result.  I’ve checked with my colleagues and several are also experiencing the same issue.  Their sessions  last anywhere from 5 to 15 mins However, some do not have this issue.My user session timeout portal setting is 30 minutes. Wondering if anyone else has come across this.

1
LMjosephBrett
LM Community Conqueror
4 months ago
L
Neophyte
ldoodleNeophyte
asked in Product Discussions

SQL Server Services Status

Hi,We have table widget setup to show SQL Server Service Status; the columns seem to be:RunningStatusStateStatusWhat is the difference because all show a ‘1’ at the moment.Also, can you manipulate the values to show ‘Running’, ‘Stopped’, ‘Disabled’ (I’m assuming these match to 1, 2, 3 respectively)?Thanks

2
Stuart Weenig
Quantum Professor
4 months ago
M
Neophyte
MasonDonNeophyte
asked in Product Discussions

Global Instance Group Alert Thresholds

Hey Y’all,Wondering if anyone has any insight on this. The built-in module for monitoring temperatures on HPE iLO’s creates instance groups underneath for the sensors in different physical locations on the device.You can’t easily set a global alert threshold that works for this - a CPU is going to run at a much higher temperature than ambient intake.I know you can set alert thresholds for instance groups, but that appears to be on a per-device basis, not globally, and is difficult to manage in large deployments.The ‘easiest’ workaround I determined is splitting it into multiple datasources with filters to only report on certain OID’s, with thresholds for each, but there has to be an easier way. Thanks!

2
Stuart Weenig
Quantum Professor
4 months ago
N
Processor Participant
NaveenkumarProcessor Participant
asked in Product Discussions

Does anyone aware where I can find AWS cloud watch API call logs in AWS account or from LM?

Does anyone aware where I can find AWS cloud watch API call logs to collect metrics from LM account like cloud watch or cloud trail? I wanted to know how many API calls made to the aws ec2 service for a particular ec2 instance in given time to collect metrics.

3
A
LM Community Conqueror
4 months ago
Vitor Santos
Cybernetic Observer
Vitor SantosCybernetic Observer
posted in Product Discussions

Datasource to monitor Windows Services/Processes automatically?

Hello, We recently cloned 2 Logic Monitor out of the box datasources (name -> WinService- & WinProcessStats-) in order to enable the 'Active Discovery' feature on those. We did this because we've the need to discover services/processes automatically, since we don't have an 'exact list' of which services/processes we should monitor (due to the amount of clients [+100] & the different services/solutions across them) After enabling this it works fine & does what we expect (discovers all the services/processes running in each box), we further added some filters in the active discovery for the services in order to exclude common 'noisy' services & grab only the ones set to automatically start with the system. Our problem arrives when these 2 specific datasource start to impact the collector performance (due to the huge amount of wmi.queries), it starts to reflect on a huge consumption of CPU (putting that on almost 100% usage all the time) & that further lead

37
G
Neophyte
5 months ago
R
Processor Participant
RichBProcessor Participant
asked in Product Discussions

Auto Restart Windows Service and alert if it fails

Regarding auto restart and alert for windows services.  All posts lead to this URL:http://blog.mikesuding.com/2016/09/20/restart-a-service-alert-if-restart-fails/However, the dataouce file’s no longer there.Can anyone point me to where I can find a copy, or if there’s a newer option/solution?

8
G
Neophyte
5 months ago
S
starboy9
posted in Product Discussions

Specific Service Monitoring

Hello, I am curious on how i would be able to discover specific services from Windows and or Linux machines and alert and monitor based on their status... Thanks in Advance!  

8
G
Neophyte
5 months ago
Joe Williams
Atomic Advisor
Joe WilliamsAtomic Advisor
asked in Product Discussions

Config Backup Reports

We are migrating from a legacy tool to LogicMonitor for Configuration Backups, but just noticed one issue. There isn’t a built in way to report on when the last config was backed up and when the last config checked to see if there is a new one to backup. Some clients want to see this VS “no alarms”.

5
LMjosephBrett
LM Community Conqueror
5 months ago
D
Neophyte
dsnellPSUNeophyte
asked in Product Discussions

LogicMonitor Resource table not populated consistently in ServiceNow

We are using the LogicMonitor Service Graph Connector to pull the names of CIs to be monitored. What I’ve noticed is that in the ServiceNow system table “LogicMonitor Resources” there are two fields: Name and Configuration Item (reference field). Sometimes, while the Configuration item is populated the Name field is not. It seems that if Created by=system, then, Name is *always* populated, but if it’s created by one of our employees, it’s hit or miss if Name is populated.  Is there something our folks are not doing, or not doing properly that’s causing this anomaly? Thanks. 

0
D
Neophyte
5 months ago
Stuart Weenig
Quantum Professor
Stuart WeenigQuantum Professor
asked in Product Discussions

Does this frustrate anyone else?

The alert id isn’t the same as the alert id. No attempt is even made to explain the different IDs: 

9
David Bond
Processor Participant
5 months ago
Stuart Weenig
Quantum Professor
Stuart WeenigQuantum Professor
posted in Product Discussions

Wait, why is this even a change?

If the ME team needs me to write a linter so that stupid updates like this don’t go out, I charge $1M/hour.Seriously? `/r/n` vs `/n`?

7
Stuart Weenig
Quantum Professor
5 months ago
J
Neophyte
joshuakurzawaNeophyte
posted in Product Discussions

ConnectWise Manage - Attach Configurations

Hi all, Does anyone know if it’s possible with escalation chains that send an API call (create a ticket) into ConnectWise Manage that it’ll attached a configuration to the ticket if one exists in the system?There isn’t anything I can manipulate in ConnectWise unless it’s an email parsing rule so I’m hoping it’s just something I can add into the API call to achieve this :)

1
Stuart Weenig
Quantum Professor
5 months ago
David Bond
Processor Participant
David BondProcessor Participant
asked in Product Discussions

Incident 2023-06-20 - Duplicate Azure devices

Yesterday’s Azure device duplication issue (see https://status.logicmonitor.com/) is still active (details below).This has had far-reaching implications for a few of our (Panoramic Data Limited)’s customers, including an alert storm.At the current time, LogicMonitor have not posted a solution for de-duplicating the Azure VMs or silencing the alerts.We have developed a script to do so, and we are happy to help you to (carefully!) bulk delete your duplicate Azure devices.If you would like to hold a call to remedy this on your LM portal, please contact me direct via Linked In (https://www.linkedin.com/in/davidbond/).However…  IF you have a tame .NET dev, feed them some caffeine and instruct them as follows…At a PowerShell prompt:dotnet new install LogicMonitor.Cli dotnet new logicmonitor --name "My.AzureDeduplicator" code .Edit and update appsettings.jsonProvide account, tokenId and tokenKey Set “Setting1” to the string version of the ResourceGroup ID that you want to deduplicate from Mod

3
David Bond
Processor Participant
5 months ago
mnagel
Atomic Advisor
mnagelAtomic Advisor
posted in Product Discussions

PSA: LM wipes good known properties when unknown results occur

I have recently found that due to the excellent programming skills in the dev team that properties that have previously been autodiscovered can be wiped out when ephemeral issues produce unknown (no data) results. A good example is system.ips -- if the data has been scanned properly in the past and a blip occurs with no data, the previous values get overwritten with just the configured IP of the device. That leads to various fun side effects like NetFlow data not being matched to the device. To make things worse, the “no data” result does not set an internal flag to run a new AD scan earlier and you have to wait up to 24 hours for a regularly scheduled scan.I created a bug ticket requesting they set that flag and run a new scan as soon as possible, but was basically told to pound sand. My workaround was to use an undocumented API endpoint to trigger on specified devices so I stop losing NetFlow data and I scheduled it hourly.  The “solution” I was given was to add a netflow property to

7
Stuart Weenig
Quantum Professor
5 months ago
Jordan-Eil
Processor Participant
Jordan-EilProcessor Participant
asked in Product Discussions

Is anyone else getting issues creating Bandwidth Reports on Switches?

Currently attempting to generate a Bandwidth Report with more than 10 interfaces causes an error, where previously it would just create a report and provide the “Top 10” interfaces. I am curious if anyone else is having the trouble.  Also, Netflow reports generate the same error, logs indicate an inability to create more than 20 graphs. This error is odd, as just a few days ago we had a report run with over 30 graphs without issue. Curious if anyone else has run into this issue.

8
Jordan-Eil
Processor Participant
5 months ago
N
Neophyte
nvnbsinfyNeophyte
asked in Product Discussions

Adding Instance description in the alert for email notification

HI , We have a requirement to add the Instance description as Part of alert to be sent to Email but as instance description doesnot have a token available how can we add it to be part of the alert

7
Stuart Weenig
Quantum Professor
5 months ago
Cole McDonald
Atomic Advisor
Cole McDonaldAtomic Advisor
asked in Product Discussions

SNMPv3 Password Character Set Restrictions?

I’m working on adding a hundred or so Long Strong SNMPv3 passwords into a class of device we’re going to start monitoring.  I’m can walk the snmp locally, from a linux neighbor, but not from LM.  I’m getting a password error.  I assume the issue is that the password is being encoded for storage/delivery.  Has anyone else experienced this?  If my assumption is correct, what is the restricted character set when pairing LM with Linux SNMP?LM ticket #424608 for internal reference.

8
Cole McDonald
Atomic Advisor
5 months ago
S
smp
posted in Product Discussions

HTML format for mail alerts

Can some one tell me if it is possible to send alert mails from Logic monitor in HTML format.

5
Stuart Weenig
Quantum Professor
5 months ago
M
Neophyte
MounikaNeophyte
asked in Product Discussions

datapoint

How to get cumulative value for failed transactions in datapoint expressions

1
Kellena
LMer
5 months ago
K
Processor Participant
KelemvorProcessor Participant
asked in Product Discussions

Running a Perl script on an AIX box over SSH?

Hi,We have an old monitoring system that we’re trying to decommission and move everything into LM.  The current system connects to an AIX server using an SSH Key, and then runs a perl script that’s located in a particular folder.  It then takes the output from that script and determines if there’s an alert condition to tell someone about.  I need to move this same functionality into LM.I’m assuming the SSH access part shouldn’t be a big deal.  I can either manually setup a username/password or I found into on putting a key in LM somewhere and using that. Once LM can connect to the server, can it launch a script file that’s located on the server?  I’m not sure if I need to recreate the script inside of LM, or if it can just tell the server to execute the script it already has. If the script runs remotely, can LM then parse the returned data to determine if something is an error or not?If anyone has any tutorials or anything on how I can start working on this, let me know.  I don’t know

1
Stuart Weenig
Quantum Professor
5 months ago

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