Unable to log into support portal and password reset doesnt work
Summary: Daniel Lovell is experiencing issues with the password reset function on the LogicMonitor portal. They describe an endless loop where each reset attempt directs them back to the initial step or to a login screen without allowing a new password entry. Despite trying different browsers and modes, the problem persists. They also express frustration over the lack of contact options for support on the site.
I don't know if anyone from LogicMonitor reads this but can you please check your password reset function.
I have clicked the password reset link, it emails you a link. You click the link and one of 2 things happen.
It takes you to a screen that says click this link to reset your password, it then asks you for your username then emails you a link to reset your password (and repeat and repeat and repeat)
It takes you to a screen that says click this link to reset your password then it takes you to the login screen where you cant actually put in a new password and your old one is still expired, forcing you to click the forgot password link.
I have tried multiple browsers and using InPrivate/incognito and the behaviour remains the same.
I have no way to contact you at all as there isn't a support email address or phone number on your site. If you are going to remove all avenues of communication to the support team please ensure your portal works correctly and links do not loop back on themselves.
Sky Donnell
Admin2 weeks agoHi Daniel. Thanks for reaching out about this issue. I have sent this over to tech support and your CSM. They should be reaching out to you soon.