Servicenow Integration
We have Integrated LogicMonitor with servicenow and everything is working as expected,now we want to update resolution & Resolution code in Servicenow for the clear event can you let us know if it can be sent in the payload to update it.
I tried it like this but does not seem to work.
Resolution Code":"##servicenow.Solved (Permanently)##","Resolution" : “Alert reset - issue detected as resolved by logicmonior” }
venkat
Posted 2 years ago·Last reply 2 years ago
2 comments
venkat
OP2 years agoYes I passsed them as cusom properies and it started working.
"close_code":"##ResolutionCode##","close_notes":"##Resolution##"
Kwame Armstrong
·2 years agoHi, Venkat,
Are "resolution code" and "resolution" valid ServiceNow JSON properties?
##servicenow.Solved (Permanently)## seems to be a custom token, if this is a property on a Resource in the LM portal the value should be passed along successfully.