Servicenow Integration

Question

We have Integrated LogicMonitor with servicenow and everything is working as expected,now we want to update resolution & Resolution code in Servicenow for the clear event can you let us know if it can be sent in the payload to update it.I tried it like this but does not seem to work.Resolution Code":"##servicenow.Solved (Permanently)##","Resolution" : “Alert reset - issue detected as resolved by logicmonior” }

venkat · Accepted Answer

Yes I passsed them as cusom properies and it started working. "close_code":"##ResolutionCode##","close_notes":"##Resolution##"