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User Group | LogicMonitor Community

User Group

Created Jan 8, 2026

13 members

13 discussions

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User Group
Virtual User Group Recap: Q4 2025

A huge thank-you to everyone across AMER, APAC, and EMEA who joined us this quarter! Each region brought strong engagement, deep technical insights, and incredible community energy. Below are some highlights from each session. 🌎 AMER East User Group 🌟 MVP Spotlight: Devon Biancarelli-Milano Devon delivered highly practical insights during the session, guiding discussions on custom datasource development, scripting patterns, and scaling LM across complex environments. His experience as a hands-on engineer helped contextualize best practices for the entire group. Session Highlights ⭐ Expanded Sensor & Device Monitoring - users shared creative implementations, from water sensors to cameras, to discuss when ping checks make sense versus datasource-driven workflows. ⭐ Scripting & Custom Datasources PowerShell timeouts vs. Groovy flexibility Structuring reusable logic Building scalable checks for larger environments ⭐ Webhook Workflows - attendees discussed using webhooks to reduce polling overhead by triggering updates only when changes occur. ⭐ Dynamic Group Automation - participants shared how they automate AD credential assignments, SDT-aligned patch groups, and large-scale governance through dynamic logic. ⭐ Outage Detection - exploring how LM surfaces external service disruptions (like Cloudflare outages) through probes and service-level checks. 🌍 EMEA User Group 🌟 MVP Spotlight: Ed Jackson Ed delivered a standout customer story detailing how his company leverages LogicMonitor to run large-scale MSP operations with thousands of monitored devices, rich CMDB integration, and customer-facing insights. Session Highlights ⭐ Observability Blueprint - Ed outlined how his team monitors thousands of devices, enriches their CMDB with clean metadata, and uses LM to power services like One Insight and Service Insights. His structured workflows and governance practices strongly resonated with attendees. ⭐ Data Governance & CMDB Accuracy - expanded on maintaining consistent, automation-ready data—covering taxonomy standards, reconciliation workflows, metadata alignment, and how AI-assisted correlation supports (but doesn’t replace) human oversight. ⭐ Operational Best Practices - the group shared techniques for standardized tagging, reducing alert noise, streamlining onboarding for new business units, and using metadata-rich dashboards to accelerate troubleshooting. 🌏 APAC User Group 🌟 MVP Spotlight: Kyle Hartigan Kyle’s live demo dove into event-driven automation using LogicMonitor, N8N, and AWS Systems Manager (SSM), offering practical, copy-ready workflows that APAC attendees found immediately valuable. Session Highlights ⭐ Automation-First Mindset - attendees discussed: Remediation automation Enrichment workflows Multi-system orchestration Governance patterns (tagging, SDTs, opt-in/opt-out models) ⭐ Kyle’s AWS Automation Demo EC2 Recovery Workflow LM → N8N → AWS SSM for diagnostics + remediation Disk Cleanup Automation Automated cleanup triggered by disk-space alerts, with built-in agent checks and escalation paths. Handling Client Variability Kyle showed how tags, conditions, and LM’s AI insights prevent automation “flapping.” 🌎 AMER | Catchpoint AMA A Deep Dive Into LM + Catchpoint This AMA featured some of the most engaging Q&A of the quarter. Attendees came prepared with forward-thinking questions about how LogicMonitor and Catchpoint will work together, what the roadmap looks like, and how these capabilities can supercharge observability. ⭐ Community Callout: Outstanding Questions! The questions during this AMA were so thoughtful and wide-ranging that we compiled all Catchpoint-related questions into a dedicated FAQ blog for easy reference and ongoing learning. 👉 Read the full Catchpoint AMA FAQ Blog Key Discussion Themes ⭐ The Power of LM + Catchpoint Together - a unified view of infrastructure, applications, and the global internet, giving teams faster, more accurate diagnostics. ⭐ Monitoring Evolving Environments - strong interest in more complete coverage for: Hyper-V System Center VMM Foundry Synthetic testing ⭐ AI, Agents & Edwin AI - discussions centered on monitoring AI-driven systems, benchmarking GenAI tools, and leveraging 365 agents alongside Catchpoint intelligence. ⭐ Dashboards & Visualization - excitement around modernized dashboards and unified performance views across the internet and internal systems. ⭐ Internet Visibility Expansion - the Internet Stack Map and Internet Outages Map resonated strongly as customers explored how global internet telemetry can inform internal troubleshooting. Thanks again to everyone who joined us across AMER, APAC, and EMEA for our final virtual User Group sessions for 2025. Your engagement, questions, and shared expertise continue to strengthen the LM Community. We can’t wait to bring you even more opportunities to learn, connect, and collaborate in the new year ahead.
Sky DonnellPosted 5 months ago
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User Group
Thank You for Joining Us at the 2025 Melbourne & Sydney User Group Meetups!

We’re wrapping up two incredible events with a big thank you to everyone who joined us at our 2025 User Group Meetups in Melbourne and Sydney ! It was fantastic to see the LM community come together to share ideas, success stories, and real-world challenges. From insightful discussions to great conversations over canapés and drinks, the energy in the room truly reflected the strength and engagement of our user base. A special shoutout to our guest speakers: Karl Fraser from Chemist Warehouse (Melbourne) — for his fireside chat on scaling observability and how Edwin AI is helping teams troubleshoot smarter and faster. Laurie Street from Nine Network (Sydney) — for leading a great session on the real-world impact of AI-driven insights in complex enterprise environments. We hope everyone left feeling inspired and even more connected to the LogicMonitor community. Thanks again to all who supported, attended, and made both events so memorable. We can’t wait to see you at the next one! If you weren't able to make it to these events, join our virtual APAC User Group on December 4 at 10am Brisbane, AUS. Register here to join the conversation!
Sky DonnellPosted 5 months ago
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User Group
Connect with Fellow LM Users at Our Q4 Virtual User Groups
We’re closing out 2025 with another round of Virtual LogicMonitor User Groups , bringing LM users together across regions for open, customer-led conversations about hybrid observability. These interactive sessions are a chance to hear real stories from your peers, exchange best practices, and strengthen connections within the LM community. Each session features an LM customer sharing their observability journey —from the challenges they’ve faced and the solutions they’ve explored to the impact they’ve seen along the way. You’ll also have plenty of time to ask questions, share your own insights, and connect directly with other LM users who are on similar paths. Q4 2025 Virtual User Group Sessions: 🌎 AMER East 📅 December 2 at 11am EST 🌐 Register here 🌎 AMER West - Cancelled to combine with AMER East session 📅 December 2 at 11am PST 🌍 EMEA 📅 December 3 at 1pm GMT 🌐 Register here 🌏 APAC 📅 December 4 at 10am AEDT 🌐 Register here 💡 Coming soon: We’ll also be hosting a healthcare industry-focused User Group in early December, bringing together LM users from across the healthcare space to explore observability challenges and innovations unique to that sector. Stay tuned for details and registration ! Whether you’re refining your monitoring strategy, looking for fresh ideas from peers, or simply want to connect with other LogicMonitor users, these sessions are a great way to learn, share, and grow together as part of the LM community.
Sky DonnellPosted 6 months ago
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User Group
Virtual User Group Recap: AMER June 2025

Our June virtual user group session brought together a smaller, conversational group of LogicMonitor users across industries, creating space for rich peer sharing around alerting strategies, dashboard customization, and roadmap interests. The session featured informal discussion, user-driven knowledge exchange, and a look ahead at monitoring needs across hybrid environments. A common theme was alert fatigue, with users exchanging ideas for reducing noise through better threshold tuning and refined escalation chains. Several participants highlighted the value of dynamic thresholds and group-level alert rules. Dashboard customization was another focus area, including strategies for balancing executive summaries with technical diagnostics and streamlining onboarding through dashboard cloning. Attendees also expressed strong interest in the LM Envision roadmap, particularly around automation for root cause analysis and integrations with platforms such as ServiceNow. Hybrid monitoring challenges were discussed as well, especially around collector placement in complex or segmented networks, and MSPs shared how they use reporting to clarify usage for clients. What’s Coming Up in the Community ⚡Product Power Hour Join us on July 22 at 10am CT for a deep dive into how monitoring your AI workloads with LogicMonitor helps provide better visibility into your IT infrastructure. ➡️ Register here 🌟LogicMonitor MVP Program Celebrating stand-out users who drive innovation, share expertise, and champion observability and AIOps. We’re seeking power users, mentors, and advocates who will contribute through events, content, feedback, and peer support. MVPs receive exclusive product insights, beta access, and community recognition. ➡️ Nominate yourself or a peer today! Applications close June 30, 2025 📚Badge & Certification Updates We're evolving our Badging & Certifications to better support your learning journey and showcase real-world expertise by shifting to hands-on, targeted, and self-paced learning badges that reflect how you use LM Envision on a day-to-day basis. Earn your Getting Started, Logs, and Collectors badges starting on June 30 ! ➡️ For more details, check out our Community blog post here . 🧑‍💻Public Class Cadence Our Training & Enablement team will be running on a regular public class cadence every month! Deploy, Configure, Manage (DCM) Turning Logs into Insights Observability User Training (OUT) Advanced Incident Management (AIM) ➡️ Read more and register here Thanks to all who joined and shared their experiences. Your input helps shape future sessions. If you're interested in speaking at an upcoming call or showcasing your monitoring approach, let us know—we’d love to feature you.
Sky DonnellPosted 10 months ago • Last reply 10 months ago
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User Group
Announcing: Q2 Virtual LM User Groups

Welcome back to our Virtual User Group Series for Q2 of 2025! Join us for an engaging Virtual LM User Group sessions in one of our global regions, where you'll hear firsthand from a fellow LogicMonitor customer about their hybrid observability journey—the challenges they’ve faced, solutions they’ve implemented, their business impact story, and the best practices they’ve learned along the way. These interactive sessions are a great opportunity to: ✅ Gain real-world insights from a peer navigating hybrid observability ✅ Learn best practices for optimizing your monitoring strategy ✅ Ask questions and share experiences with other LM users Whether you're looking to refine your observability approach, improve performance monitoring, or simply connect with the LM Community, this session is for you! 🔗 Register Now: *UPDATED* LM User Group | AMER - June 6 LM User Group | EMEA - June 10 LM User Group | APAC - June 12 Following our recent in-person APAC and upcoming EMEA Elevate Community Conference, we have decided to cancel the two virtual sessions scheduled in these regions for June. We are looking forward to seeing you all on our next call in Q3! *Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed!
Sky DonnellPosted 1 year ago
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Suzanne Shaw
Posted 1 year ago • Last reply 1 year ago
Announcing: Virtual LM User Groups

🚀 We are ready to launch our Virtual User Group Series! Join us for an engaging Virtual LM User Group sessions in one of our Global Regions where you'll hear firsthand from a fellow LogicMonitor customer about their hybrid observability journey—the challenges they’ve faced, solutions they’ve implemented, their business impact story, and the best practices they’ve learned along the way. These interactive sessions is a great opportunity to: ✅ Gain real-world insights from a peer navigating hybrid observability ✅ Learn best practices for optimizing your monitoring strategy ✅ Ask questions and share experiences with other LM users Whether you're looking to refine your observability approach, improve performance monitoring, or simply connect with the LM Community, this session is for you! 🔗 Register Now: LM User Group | AMER East - Mar 20 LM User Group | AMER West - Mar 20 LM User Group | APAC - Mar 27 *UPDATED* LM User Group | EMEA - Mar 31 *Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so I we can keep you informed!
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Posted 2 years ago • Last reply 1 year ago
🎉 Exciting Announcement: Introducing LogicMonitor's New User Group Program! 🎉
We are thrilled to announce the launch of our brand new LogicMonitor User Group program! 🌟 This initiative aims to bring together our valued customers from across the country to connect, collaborate, and share insights on all things LM. Whether you're a seasoned pro or just starting your LM journey, this is your opportunity to be a part of something truly special. While we're still in the early stages of planning, we couldn't wait to share the news with you all. Stay tuned for more details, including dates, locations, and agendas for our upcoming User Group events. We'll be providing further updates in the coming weeks, so keep an eye on this space! In the meantime, we want to hear from you! 📣 Reply to this post with your city and state location if you're interested in attending a LogicMonitor User Group event near you. Your feedback will help us determine where to host our future events and ensure we're bringing the LM community together in the most convenient locations. Additionally, if you are interested in participating in a virtual user group, please let us know in your reply. We want to ensure that all members of the LM community have the opportunity to engage and collaborate, regardless of location. Be sure to subscribe to this forum to be notified when we add more information about our User Group program and upcoming events! Thank you for being a part of the LogicMonitor community, and we can't wait to embark on this exciting journey with you all! Update! LM User Group Dinner Series Kick Off | LogicMonitor - 15238

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User Group
LM User Group Founders Dinner Series: Chicago
The LogicMonitor team was joined by our customers and partners from Entaracorp, McDonald’s, Ntiva, Rightpoint, and Rkon. It was a great evening of open conversation and feedback. Haven’t been able to make it to our Dinner Series in person? As always, we’ve got you covered with a recap below: Big Themes from Chicago: Alert Noise: This was a big topic and lead to a lot of back and forth discussion about input and how to handle this everyday experience as well as static vs. dynamic threshold. Platform Extensibility: How can we make it easier to customize data they are getting in and out of LogicMonitor and other applications? Product Feedback: As with other cities, folks are struggling with the “black hole” of product feedback. Everyone wants visibility into what others are asking for and to be able to upvote those priorities. Communication: The general consensus is that we are in a post-email world. There is a clear ask for bite-sized content to stay informed, rather than a 7-page document with updates. Simple and easy to consume is the way to go. We hear you, here’s what’s next: Our customers in Chicago echoed the sentiments we've heard from others on the road: you want to unlock more of LogicMonitor’s potential, in-person, with your peers. You've asked for a place to connect in-person, participate in two-way conversations, and interact with experts, and have the opportunity to walk away from the day with a new certification. You want hands-on experiences, use case sharing, and clear insights into our product roadmap. In response, we're beginning plans for our formal user group kickoff. Feedback was loud and clear, we need to meet and learn together, in-person! Stay tuned - We’ll be considering 3 locations and asking for this Community’s input on the agenda YOU want to see. We’re making one more stop! Although we've officially concluded our 3-part series, due to popular demand, we will be making one more stop in Atlanta, GA on July 11! Register here or comment in the thread below with your questions. Can't attend in-person? We'll be wrapping up our LM User Group Founders Dinner Series with a virtual event in Q3 for our online community. Stay tuned for details, and be sure to subscribe to this forum to stay up to date with info about our formal User Group program launch and upcoming events. Thank you to our customers that joined us in Chicago for a fun and eventful evening of conversation outside of the office!
Christina KoontzPosted 1 year ago
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User Group
LM User Group Founders Dinner Series: New Jersey, New York & London
Where we've been: New Jersey with Tapestry , Mathematica , and Provident Bank New York with Pure Insurance , NYC Teachers Credit Union , and NYU London with a half dozen of our Strategic Public Sector customers Missed out on our most recent meet-ups? No worries, we’ve got you covered with key highlights and insights below: Big Themes from NJ, NY & London: Enablement Bootcamp: We discussed what an ideal intensive training path would look like for our customers and what they would want to get out of it. Product Utilization & Awareness: We’re finding that customers aren't fully aware of the tools available to them, or how to use them effectively. This is on us to fix. Product Feedback : Customers shared that our current feedback process feels like a black hole. They want to see their own feedback, that of their peers, and have the option to upvote. Transparency here is essential. AI Readiness: Unlike our last stop, the consensus here is that customers are ready to embrace AI. The ideal use-case being answers to questions pushed to them instantly. Key Themes We Continue to See: In-Person Connections: Our customers are sharing that they are looking for opportunities to learn in-person together, with their peers and LogicMonitor in one place. They are eager for a platform to share their success stories with others, discuss use-cases, and have Q&A in a safe and transparent environment. Training & Enablement: It’s obvious that more hands-on training is necessary. Questions like, “How do I use these features” and “What is the value” are common. Our customers are looking for practical, use-case-driven training to really make the most out of LogicMonitor. Meet the LogicMonitor Team at One of our Next Stops! We'd love to see you in the cities below! Reach out to Allison Fasching , comment in the thread, or click on the linked cities for more info. 6/6 - Atlanta, GA 6/11 - Charlotte, NC Can't attend in-person? We'll be wrapping up our LM User Group Founders Dinner Series with a virtual event in Q3 for our online community. 👀 Stay tuned for details, and be sure to subscribe to this forum to stay up to date with info about our formal User Group program launch and upcoming events. ⭐ A big thank you to our customers in New Jersey, New York and London for joining our team for a fantastic evening of conversation outside of the office!
Christina KoontzPosted 1 year ago
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Posted 2 years ago • Last reply 2 years ago
Attended one of our new User Group events?

If you attended a recent user group event, we would love to hear from you! Please reply below with the name of the event, location attended, and any thoughts or recommendations you have, and you'll get some LM Swag! Your feedback is invaluable and will help us enhance future events to better meet the needs and interests of our community. Thank you for being a part of our user group, and we look forward to hearing from you!
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